Helpdesk Associate-Part time

NTT DATA, Inc.; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading IT services provider in Guadalajara is seeking a Helpdesk Associate - Part Time for customer support. The role includes general L1 hardware support, handling technical calls, and documenting customer interactions. Candidates should have a solid command of advanced English and 6 months of customer service experience. Key benefits include competitive salary, grocery tickets, vacation bonuses, and medical insurance.

Servicios

Competitive salary

Grocery Tickets - 12% of base salary

30 days of Christmas bonus

12 days of vacations

50% Vacation bonus

Savings funds

5 personal days per year

Medical insurance

Life insurance

Dental Insurance

Discounts with selected optics

Opportunity to grow in the company

Formación

• Availability to work 22.5 hours per week.
• Interest in working mornings.
• 6 months of experience in customer service.

Responsabilidades

• Provide general L1 support for hardware and MS Office packages.
• Answer support calls and escalate issues as necessary.
• Document troubleshooting steps for customer incidents.

Conocimientos

General L1 support for hardware

Technical support for MS Office

Advanced English

Customer service experience

Descripción del empleo

Overview

We are currently seeking a Helpdesk Associate - Part Time to join our team in Guadalajara, Jalisco (MX-JAL), Mexico.

Responsibilities

• General L1 support for hardware and MS Office packages
• Advance technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

Requirements

• Availability to work 22.5 hours per week
• Interest in working mornings
• Advanced English
• Looking to work in IT environment
• 6 months of experience in customer service

Offer / Benefits

• Competitive salary
• Grocery Tickets - 12% of base salary
• 30 days of Christmas bonus
• 12 days of vacations
• 50% Vacation bonus
• Savings funds
• 5 personal days per year
• Medical insurance
• Life insurance
• Dental Insurance
• Discounts with selected optics
• Opportunity to grow in the company

Additional information: NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO policy statements and pay transparency information, please refer to the official NTT DATA EEO disclosures.