Helpdesk Associate-Part Time

NTT DATA; Región Centro; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading global business services provider is seeking a part-time Help Desk Representative in Guadalajara, Jalisco, Mexico. Ideal candidates will have advanced English, experience in Customer Service, and an interest in IT support. This role offers competitive benefits including medical insurance, grocery tickets, and opportunities for career advancement.

Servicios

Competitive salary

Grocery Tickets – 12% of base salary

30 days of Christmas bonus

10 days of vacations

50% Vacation bonus

Savings Funds

5 personal days per year

Medical insurance

Life insurance

Dental insurance

Discounts with selected Optics

Opportunity to grow in the company

Formación

• 6 months of experience in Customer Service.
• Availability to work 22.5 hours per week.
• Interest in working morning shift.

Responsabilidades

• General L1 support for hardware and MS Office packages.
• Advanced technical support for in-house applications.
• Document troubleshooting steps and customer incidents.

Conocimientos

Advanced English

Customer Service

Troubleshooting

Descripción del empleo

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Help Desk Part‑Time Representative to join our team in Guadalajara, Jalisco, Mexico.

Helpdesk Associate - Part Time

Requirements

• Availability to work 22.5 hours per week
• Interest in working morning shift
• Advanced English
• Looking to work in an IT environment
• 6 months of experience in Customer Service

Benefits

• Competitive salary
• Grocery Tickets – 12% of base salary
• 30 days of Christmas bonus
• 10 days of vacations
• 50% Vacation bonus
• Savings Funds
• 5 personal days per year
• Medical insurance
• Life insurance
• Dental insurance
• Discounts with selected Optics
• Opportunity to grow in the company

Activities

• General L1 support for hardware and MS Office packages
• Advanced technical support for in-house applications and developments
• Answer technical support calls providing and escalating to other support groups
• Provide support based on email generated requests or reports
• Document troubleshooting steps and detailed description of the customer incidents and requests
• Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran‑status, sexual orientation, gender identity, or any other class protected by law.