Head of Quality Management - Automotive tier 1

Michael Page International México Reclutamiento Especializado S.A. de C.V; Región Centro; Presencial; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global Tier 1 automotive manufacturer is seeking a Head of Quality Customer Management to lead all regional activities related to customer quality governance. The successful candidate will possess extensive experience in customer quality within the automotive sector, particularly with Japanese OEMs, and demonstrate strong leadership skills. This role offers benefits above the law and a chance to work closely with corporate teams. Fluency in English is a must, with conversational Japanese being a plus.

Servicios

Benefits above the law

Formación

• Over 6 years of experience in Customer Quality or related leadership roles within the automotive industry.
• Proven experience leading senior-level teams (minimum 3-4 direct reports).
• Solid knowledge of IATF 16949, VDA, AMEF, Control Plans.

Responsabilidades

• Lead regional activities related to customer quality governance.
• Manage and control customer-facing quality activities including escalations.
• Establish and maintain communication channels with Japanese OEMs.

Conocimientos

Customer Quality Management

Negotiation skills

Relationship management

Emotional intelligence

Fluent in English

Educación

Technical background in Engineering or Quality

Descripción del empleo

Overview

• Lead regional customer quality management, ensuring alignment with OEMs
• Coordinate customer escalation between clients and internal plant operations.

Sobre nuestro cliente

Our client is a global Tier 1 automotive manufacturer.

Descripción

In this role, the Head of Quality Customer Management will:

• Lead all regional activities related to customer quality governance, ensuring consistent alignment with corporate standards.
• Lead and mentor a team of four senior QKAMs, fostering effective collaboration and performance across regional plants. Manage and control customer-facing quality activities, including escalations, audits, and improvement initiatives. Coordinate with customers and internal stakeholders to address quality concerns, ensuring adherence to IATF 16949, VDA, and other regulatory standards.
• Support and oversee customer mitigation actions during escalations, ensuring professional handling and resolution of critical issues.
• Establish and maintain communication channels with Japanese OEMs, promoting trust, transparency, and long-term partnerships.
• Conduct training, internal audits, and "lessons learned" initiatives to strengthen regional quality systems. Collaborate closely with headquarters for global reporting and governance alignment.

Perfil buscado

The successful candidate will:

• Possess over 6 years of experience in Customer Quality or related leadership roles within the automotive industry (Tier 1 preferred).
• Demonstrate strong negotiation and relationship management skills with Japanese OEMs.
• Hold a technical background in Engineering or Quality (Customer Quality Engineer, Project Manager, or NPI).
• Have proven experience leading senior-level teams (minimum 3-4 direct reports).
• Exhibit solid knowledge of IATF 16949, VDA, AMEF, Control Plans, Operational Standards, and failure mode analysis.
• Be fluent in English, with the ability to interact with corporate teams; conversational Japanese is a plus.
• Show high emotional intelligence, cultural awareness, and the ability to influence cross-functionally without direct authority.

Qué Ofrecemos

Benefits above the law.