Head of HR Operations (Americas) & Global Process Management

Circana; México; A distancia; MXN 1,857,000; Jornada completa

Descripción de la vacante

A leading data solutions provider is seeking a Head of HR Operations for the Americas, based in Mexico. This role involves leading HR operations within a global context, ensuring efficiency and compliance while providing exceptional employee experiences. Strong leadership, experience in HR regulations across the Americas, and proficiency in HR technology are essential. The annual salary range is up to 1,856,400 MXN gross, not including bonuses.

Servicios

Comprehensive benefits package

Bonus pay eligibility

Support for background checks

Formación

• 7+ years in HR Operations or global HR roles in organizations with 1,000+ employees.
• Expertise in AMCS regional employment regulations for the US, Mexico, Canada, and Brazil.
• Advanced English and Spanish required.

Responsabilidades

• Lead HR Operations for the Americas ensuring operational excellence.
• Develop and maintain HR workflows for efficiency and compliance.
• Oversee employee lifecycle management and HR systems.

Conocimientos

People Leadership

Change Management

Strategic Thinking

Analytical Skills

Communication

Collaboration

Educación

Bachelor’s in HR/Business

SHRM-CP/PHR (or higher)

Herramientas

UKG

Workday

Power BI

Excel

Monday.com

Descripción del empleo

Head of HR Operations (Americas) & Global Process Management

Circana is a leading provider of technology, AI, and data solutions for fast-moving consumer packaged goods companies, manufacturers, and retailers looking to optimize their businesses. Our predictive analytics and advanced technology empower clients to measure market share, uncover the consumer behaviors driving it, and accelerate growth. At Circana, we are focused on continuous learning, feedback, and a flexible, inclusive environment. Circana is proud to be Certified by Great Place To Work®. Learn more at www.circana.com.

What will you be doing?

As the Head of HR Operations (Americas) & Global Process Management and TA Operations, you will lead operational excellence across the Americas while serving as a global steward for HR process documentation, governance, and continuous improvement. You will ensure seamless service delivery, scalable operations, compliance, and a consistent, best-in-class employee and candidate experience across the lifecycle. This highly visible role blends strategic leadership with hands-on execution and partners closely with HR leadership, business leaders, and global stakeholders.

Responsibilities

• People Leadership, Culture, and Engagement
  • Lead and mentor a global and regional team of HR Operations and TA Operations team members (6 direct reports), ensuring execution with excellence on core processes and procedures for team accountability, balanced workload management, and career development.
  • Build capability through coaching; set clear ownership and operating rhythms.
  • Partner with Americas HRBP and TA teams to deliver a seamless employee and candidate experience.
  • Foster a collaborative and inclusive culture, aligned with Circana’s values and behaviors.
  • Develop and maintain communication strategies to engage employees and stakeholders on operational processes and changes.
  • Actively engage with peer leaders across EMEA and APAC to ensure global alignment (complementary and collaborative work).
• Global Process Management, Optimization, Standards, and Compliance
  • Identify and implement Americas and global HR workflows, processes, and technology enhancements that drive efficiency, scalability, and automation.
  • Partner with the Global HR Operations team to ensure standardized yet adaptable processes and consistent operational practices across regions.
  • Develop and maintain HR Ops templates, SOPs, and country-specific protocols based on best practices and regulatory requirements.
  • Ensure all HR operations comply with local labor laws and maintain accurate, up-to-date employee records through a strong partnership with Legal, Compliance, and local HR.
  • Oversee annual HR compliance filings and audits (internal and external), ensuring documentation accuracy and operational readiness.
  • Provide excellent customer service to internal and external stakeholders to deliver a high-quality employee experience.
  • Stay current on government regulations and policies, proactively adapting processes as requirements evolve.
  • Lead global process documentation for the Americas and enterprise-wide HR Operations, maintaining governance, version control, and change management standards.
  • Provide indirect support to EMEA and APAC where global process interdependencies exist.
  • Own metrics and reporting for process adherence, building and maintaining performance dashboards (e.g., Power BI) to visualize key trends and outcomes.
  • Champion a continuous improvement mindset, applying operational excellence and process optimization practices to identify inefficiencies, reduce waste, and enhance the employee experience.
• Employee Lifecycle Management and HR Systems & Technology
  • With your team, champion critical operational processes and activities of our employee population (onboarding, offboarding, job changes, workforce transitions, talent mobility, and more) while collaborating with key partners.
  • Partner with the Global HR Technology and Analytics Team to create, document, and lead HRIS/UKG/Eightfold training for end users to support high levels of adoption and data integrity.
  • Support the Global HR Technology team to resolve issues, complete projects, and drive initiatives.
• Talent Acquisition Operations
  • Oversee global recruiting coordination and candidate operations activities.
  • Ensure processes align with global TA Operations strategy and transition seamlessly into the hiring and onboarding lifecycle.
  • Partner with TA leadership to identify process improvements, efficiencies, and candidate experience enhancements.
  • Build/shift to Talent Acquisition Operations with focus on metrics, SLAs, and performance variables.
• Immigration Support
  • Lead and standardize how we drive immigration strategy across the AMCS region, partnering with outside legal counsel and other stakeholders to ensure efficient and compliant employment of sponsored individuals.
  • Proactively resolve and/or escalate issues pertaining to employees’ immigration statuses.
  • Drive effective communication with managers and employees on various immigration-related matters.
• Payroll Partnerships
  • Provide leadership and oversight to locations where HR supports or drives payroll activities as needed.
  • Audit management, including documenting payroll processes, four-eyes principle, and other critical success measures.

Qualifications

• Experience: 7+ years in HR Operations, HR Business Partnering, Global HR, or similar roles within organizations with 1,000+ employees and multi-country scope.
• Expertise: Subject Matter Expert of AMCS regional employment requirements, regulations, and best practices (or know-how in learning and applying), with key focus on the United States, Mexico, Canada, and Brazil.
• Technical Skills:
  • Proficiency with HR tech (e.g., UKG, Workday, Eightfold, or similar).
  • Data visualization/metrics: Power BI/Tableau (build/interpret dashboards, scorecards).
  • Project management tools: Monday.com, Asana, Smartsheet (or similar).
  • MS Excel, PowerPoint, Word.
  • Proven process improvement/continuous improvement track record.
• Language: Advanced English and Spanish required.
• Education: Bachelor’s in HR/Business; SHRM-CP/PHR (or higher) a plus.
• Preferred: Recruiting/TA Ops background; immigration exposure.

Leadership & Skills

• Strategic and analytical thinker who can roll up sleeves and operate hands-on.
• Strong people leadership, coaching, and change management; able to build operating rhythms.
• Excellent communication; highly organized; thrives in a matrixed, fast-paced environment.
• Ability to build trusted relationships across HR, TA, Legal/Compliance, Payroll, and regional partners.

Circana Behaviors

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This role is based in Mexico. You must sign your offer letter in person at Circana’s Mexico City office on your first day. Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice). Your current employer will not be contacted without your permission.

The salary range for this role is up to 1,856,400 MXN annually (gross). This is equivalent to up to 154,700 MXN monthly (gross). We offer a comprehensive package of benefits to eligible employees in Mexico. This job is also eligible for bonus pay. An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. The anticipated application deadline for this position is approximately November 1, 2025. You can apply for this role through the Circana Careers website or the Intranet site for internal candidates. #LI-JP1