Head of Aftersales

Zeekr International; Ciudad de México; Presencial; MXN 1,472,000 - 2,210,000; Jornada completa

Descripción de la vacante

An automotive company is seeking a Regional Aftersales Manager in Mexico, Ciudad de México. This role involves providing operational support to Fleet Customers, managing dealer relationships, and ensuring optimal customer experience. The ideal candidate will possess motor industry experience and strong analytical skills. This position requires extensive travel and is predominantly out of the office.

Formación

• Valid Driver’s license required.
• Motor Industry Experience at OEM or Dealer level is non-negotiable.
• Ability to analyze market conditions.

Responsabilidades

• Provide operational support to Fleet Customers and dealer network.
• Optimize parts service delivery and drive sales campaigns.
• Ensure compliance with dealer workshop standards.

Conocimientos

Motor Industry Experience at OEM or Dealer level

Excellent relationship and service delivery skills

Excellent analytical and problem-solving skills

Excellent communication skills

Ability to work well under pressure

Excellent computer skills (Outlook, Word, Excel)

Educación

Senior Certificate (Grade 12-Matric)

Degree or Diploma in any Business Discipline

Descripción del empleo

Regional Aftersales Manager

ROLE

To provide OEM Automotive Aftersales business operational support to Fleet Customers, OEM dealership network and panel network to optimize overall customer experience, build relationships, drive sales, campaigns and profitability. Lead back end support function to contribute and achieve to the overall Aftersales Strategy. The effective daily support and communication for competitive advantage to obtain market share and brand repurchase loyalty. To be the central point of contact for the dealer to resolve any concerns that may arise.

DUTIES AND RESPONSIBILITIES

• Parts and Service daily business operational support to fleet customers, dealer network and panel shops, insurance houses
• Assist Dealers to Maintain Parts Stock levels for optimum service and to mitigate customer inconvenience
• Drive, adhere and implement OEM Parts Policies & Procedures
• To optimize customer experience, parts service delivery, build relationships, drive sales, campaigns and P&A profitability.
• Align with and drive Parts PDC (Parts Distribution Centre) daily service level goals and operating plan
• Dealer support for campaigns/promotions to improve sales.
• General Ad hoc aftersales business support functions
• Ensure dealer aftersales remains profitable – Parts & Service
• Ensure dealer workshop standards compliance and adherence
• Drive CSI & FAV (fight right at first visit) and resolve any risks that would prevent achievements.
• Carry out workshop and panel audits
• Ad hoc in dealer training – systems & process’s
• Assist all Aftersales inter departments in resolving any dealer / customer queries
• Identify risks in business and formulate action plan
• Understand competition and market conditions to be ahead of competition and service offerings
• Drive extended service plans to achieve car parc retention strategy
• Drive accessory sales per new vehicle sold

PROFESSIONAL QUALIFICATIONS AND LICENSES

1. Senior Certificate (Grade 12-Matric) compulsory;
2. Degree or Diploma in any Business Discipline will be advantageous.
3. A valid Driver’s license.

WORK EXPERIENCE, SKILLS AND COMPETENCIES

1. Motor Industry Experience at OEM or Dealer level - Non negotiable
2. Understanding of Motor Vehicle Components and Architecture Service and Policy & Operating process’s
3. Excellent relationship and service delivery skills
4. Excellent analytical and problem solving skills
5. Excellent communicator, team player, professional and interpersonal skills
6. Work well under pressure
7. Excellent computer skills (Outlook, Word, Excel), grammar and writing content

Please note that this position is predominately out of office based and requires extensive travel.