Head Barista

Park Hyatt; Cabo San Lucas; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading luxury hotel in Cabo San Lucas seeks a Head Barista to ensure top-notch beverage preparation and customer service. The role includes team leadership, operational management, and enhancing guest experience through high-quality coffee offerings. Ideal candidates will bring extensive barista experience, strong leadership skills, and a passion for coffee craftsmanship.

Formación

• Proven experience as a Barista, with at least 2 years in a leadership role.
• Extensive knowledge of coffee beans and brewing techniques.
• Ability to work in a fast-paced environment and multitask effectively.

Responsabilidades

• Oversee daily operations of the hotel's coffee bar.
• Train, mentor, and supervise baristas.
• Manage inventory and control costs.

Conocimientos

Leadership

Communication

Customer Service

Educación

Barista certification

Relevant hospitality training

Descripción del empleo

Organization- Park Hyatt Los Cabos Hotel & Residences

Summary

The Head Barista at Park Hyatt Los Cabos is responsible for overseeing the daily operations of the hotel's coffee bar, ensuring high-quality beverage preparation, maintaining excellent customer service, and leading a team of baristas. This role requires strong leadership skills, expertise in coffee craftsmanship, and the ability to create an inviting café experience for guests.

Key Responsibilities: Coffee & Beverage Operations

• Prepare and serve high-quality coffee and other beverages, ensuring consistency in taste, presentation, and quality.
• Develop and implement innovative coffee recipes and seasonal menus.
• Ensure all equipment is well-maintained and in proper working condition.
• Maintain high standards of cleanliness, hygiene, and safety in compliance with hotel policies and health regulations.
  
  

Leadership & Team Management

• Train, mentor, and supervise baristas, fostering a culture of excellence and teamwork.
• Schedule shifts and manage staffing levels to ensure smooth operations.
• Conduct regular performance evaluations and provide constructive feedback to the team.
  
  

Customer Experience & Service Excellence

• Deliver outstanding customer service by creating a warm and welcoming atmosphere.
• Handle guest inquiries, feedback, and complaints professionally and efficiently.
• Promote and educate guests about the coffee selection, origins, and brewing methods.
  
  

Inventory & Financial Management

• Manage inventory, including ordering, receiving, and stocking coffee beans, milk, syrups, and other supplies.
• Control costs and minimize waste by implementing efficient stock management practices.
• Monitor sales performance and suggest strategies to boost revenue and customer engagement.
  
  

Qualifications

• Proven experience as a Barista, with at least 2 years in a leadership role.
• Extensive knowledge of coffee beans, brewing techniques, latte art, and espresso machine maintenance.
• Strong leadership, communication, and organizational skills.
• Passion for delivering exceptional customer service.
• Ability to work in a fast-paced environment and multitask effectively.
• Advanced English level (B2+)
• Barista certification or relevant hospitality training is a plus.