HCP Engagement Lead & Team Manager (Compliance)

PwC; Monterrey; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

PwC Acceleration Center Mexico seeks a Manager-level HCP Engagement Specialist – Team Lead to guide health services client engagements. You will lead teams across advisory functions, with focus on risk, compliance and operational excellence, while fostering client relationships and delivering high‑quality outcomes.

Role involves coordinating across onboarding, contracting, invoicing, and transparency reporting, driving continuous improvement, and mentoring junior staff.

Formación

• Bachelor’s degree required.
• 5+ years in HCP engagement, compliance, or pharma support.
• Experience managing a team or leading processes.
• Understanding of HCP compliance (FMV, Sunshine Act).
• English language proficiency required.

Responsabilidades

• Manage team assignments, metrics, and SLAs while providing guidance.
• Ensure regulatory and company standards compliance and drive excellence.
• Coordinate engagements across HCP onboarding, onboarding, contracting, invoicing, and reporting.
• Guide strategic planning of engagements and resource allocation.
• Apply contractual risk monitoring to improve client outcomes.
• Build and maintain client relationships to address compliance challenges.
• Develop and oversee data security protocols and protect sensitive information.
• Ensure data integrity within compliance frameworks.
• Identify opportunities to optimize processes and improve outcomes.

Conocimientos

Team leadership

Operational excellence

Contractual risk monitoring

Data security

Client relationship management

English proficiency

Educación

Bachelor’s degree

Herramientas

Reltio

iHub

CLM

ERP/Procurement & AP

Descripción del empleo

PwC Acceleration Center Mexico seeks a Manager-level HCP Engagement Specialist – Team Lead to guide health services client engagements. You will lead teams across advisory functions, with focus on risk, compliance and operational excellence, while fostering client relationships and delivering high‑quality outcomes.

Role involves coordinating across onboarding, contracting, invoicing, and transparency reporting, driving continuous improvement, and mentoring junior staff.