Harbor Operations Specialist - Fishermen%27s Terminal

Port of Seattle; Monterrey; Presencial; MXN 548,000 - 824,000; Jornada completa

Descripción de la vacante

A leading maritime facility in Monterrey is looking for a Harbor Operations Specialist to manage day-to-day operations and ensure safety and efficiency. Responsibilities include providing customer service, patrolling for security, and enforcing operational policies. The ideal candidate has a year of relevant experience and strong problem-solving skills. Join us to make a positive impact on maritime operations and customer interactions.

Formación

• One year of experience in facilities, customer service, maintenance, or security operations.
• Knowledge of terminal environmental regulations and guidelines.
• Ability to apply equity and shared values in daily responsibilities.

Responsabilidades

• Provide customer service and operational information to the public.
• Patrol buildings and ensure areas are locked for safety.
• Enforce parking policies and ensure operational compliance.
• Report incidents and respond to emergencies across various locations.

Conocimientos

Customer service skills

Problem-solving skills

Conflict resolution skills

Verbal communication skills

Written communication skills

Herramientas

Microsoft Outlook

Microsoft Word

Descripción del empleo

As a Harbor Operations Specialist, you will be front-line operational staff for Port properties for commercial fishing, commercial, and recreational vessel facilities. You will manage day-to-day operations of maritime business and ensure all activities are followed according to expectations, policies, and procedures for safety, environmental, and efficiency.

• You will provide customer service and standard operational information to customers and the public, and establish and maintain positive interactions to address concerns, answer questions, and assist with their needs.
• You will provide property security by patrolling buildings, upland gated fence storage yards, and lockers ensuring that all areas are locked and secured for facility and public safety.
• You will enforce parking policies and procedures to ensure proper operational compliance.
• You will collaborate with other Harbor Operations Specialists, contracted security, Portfolio Manager, and maintenance personnel to meet customer needs.
• You will exchange information and provide daily updates to bring awareness of routine events, scheduled special events, and activities impacting facility operations.
• You will provide updates and revised post orders to on-coming Duty Harbor Specialist at shift turnover.
• You will perform roving security patrols by driving between multiple maritime customer locations across port and waterfront properties in order to respond quickly to emergencies, incidents, alarms, service requests, and security issues using a vehicle to ensure safety and operational efficiency.
• You will serve as a First Responder, operating a skiff and deploying oil boom equipment for spill containment and reporting procedures in compliance with safety and regulatory policies.

• Experienced – You have one (1) year of experience in facilities, customer service, maintenance or security operations.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Knowledgeable –You are familiar with boat and terminal operations, including terminal environmental regulations and guidelines. You also have general proficiency with desktop office applications such as Microsoft Outlook and Word.
• Customer-oriented – You possess proficient customer service skills, especially face to face interaction and have excellent verbal and written communication skills.
• Independent Problem-solver – You have well-developed problem-solving skills and conflict resolution skills to effectively manage through expected and unexpected change. You can also work independently with minimal supervision.