Group Reservations Coordinator

Four Seasons Resort Hualalai; Cabo San Lucas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury resort in Cabo San Lucas is seeking a Group Reservations Coordinator to oversee group reservations and ensure contract compliance. Candidates should have 1-3 years of experience in a luxury setting, with strong interpersonal skills and fluency in English and Spanish. This role offers a promising career path in a renowned hospitality brand.

Servicios

Opportunities for career growth

Family spirit work environment

Global travel opportunities

Formación

• 1-3 years of experience in a luxury environment.
• Prior experience in Reservations or Rooms department.
• Knowledge of computer equipment.
• Highest level of integrity and transparency.
• Strong relationship-building skills.

Responsabilidades

• Responsible for all group reservations and contract terms.
• Ensure compliance with hotel service standards.
• Enhance guest experience and exceed expectations.

Conocimientos

Experience in a luxury environment

Problem-solving skills

Interpersonal skills

Fluency in English and Spanish

Herramientas

Opera software

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda‑style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Group Reservations Coordinator. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the “tourist corridor” between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open‑air fitness centre, Spa & Spa Garden, and a Clubhouse event facility.

Be You

The Group Reservations Coordinator is responsible for all group reservations, ensuring that all terms of the contract are met for both parties in terms of accommodation.

Requirements:

• One to three years of experience in a luxury environment
• Prior experience in Reservations or Rooms department is highly desirable
• Requires knowledge of the ability to operate computer equipment
• Ability to read and speak and write English and Spanish
• Understand and familiar with quality standards and service standards of the hotel
• Highest level of integrity and transparency
• Apply an ethical approach to the outcome of situations
• Strong interpersonal and relationship‑building skills
• Reasonable problem‑solving, decision‑making and conflict resolution skills
• Work in a safe, prudent and organized manner

Master Your Cratf

• The group coordinator will require proven experience and skills in reservations, groups, and luxury service in order to meet and exceed guest expectations and enhance the guest experience.
• They must have excellent relationships with colleagues and be an optimal point of contact for our guests and external clients.
• Experience using Opera, fluency in both spoken and written English.
• A high level of attention to detail, considering the delicacy and impact of groups on both the client and the property’s revenue.

What to Expect:

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts:

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion, and a single‑minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centres and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveller reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will also be guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at: www.fourseasons.com

Company Site: www.fourseasons.com

Our Careers: Four Seasons Careers (myworkdayjobs.com)

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!