Greenlight Expert — Onboarding & Driver Support

Uber; Monterrey; Presencial; MXN 400.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses

Equity

In-person hub work

Descripción de la vacante

Uber is seeking a Greenlight Expert to serve as the face of Uber in your city, providing high-energy, in-person support at Greenlight hubs for drivers, riders, couriers, and merchants. You will turn challenges into clear next steps with empathy and quick decisions, helping new partners get on the road and supporting ongoing success.

This role requires calm under pressure, strong communication, and a go-getter attitude as you collaborate with teammates on local events and provide exceptional

Formación

• Experience in retail, hospitality, or customer service with high-volume, in-person interactions.
• Proficiency in basic computer skills and quick learning of new tools.
• Clear written and verbal communication to explain complex processes.
• Ability to work from the designated Greenlight location and be punctual.
• Calm, empathetic in high-pressure face-to-face situations.
• Strong conflict resolution and constructive conversation skills.
• Public speaking or presenting to diverse groups is a plus.
• Go-getter attitude and commitment to representing Uber locally.

Responsabilidades

• Support riders, drivers, couriers, and merchants during critical moments—helping turn uncertainty into clarity through empathy, speed, and sound judgment.
• Facilitate driver sign-ups by communicating the real-world value of the Uber platform, navigating them through the onboarding process with both urgency and care.
• Make fast, thoughtful decisions in real-time to resolve front-facing customer issues, ensuring every person walks out with a clear path forward.
• Communicate with care and professionalism, even in emotionally charged situations, ensuring drivers feel heard and supported in every interaction.
• Identify patterns and escalate technical or procedural blockers to management, contributing to how we improve the in-person support experience over time.
• Collaborate with teammates to execute local events and promotions, acting as a brand ambassador to build engagement within your city’s earner community.
• Learn and grow in an environment that challenges you to stay sharp, troubleshoot technical issues on the fly, and show up with intention every day.

Conocimientos

Customer service

Communication

Tech literacy

Punctuality

Descripción del empleo

Uber is seeking a Greenlight Expert to serve as the face of Uber in your city, providing high-energy, in-person support at Greenlight hubs for drivers, riders, couriers, and merchants. You will turn challenges into clear next steps with empathy and quick decisions, helping new partners get on the road and supporting ongoing success.

This role requires calm under pressure, strong communication, and a go-getter attitude as you collaborate with teammates on local events and provide exceptional