Global Training & Performance Coach

Mondelēz International; San Luis Potosí; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading snacks company in San Luis Potosí is looking for a service operations leader to enhance team performance and drive customer satisfaction. You will oversee compliance and quality assurance, coach team members, and manage performance metrics to ensure excellence in service delivery. This role requires strong experience in data management and team leadership within a shared service environment.

Formación

• Experience in overseeing compliance monitoring and quality assurance.
• Ability to ensure effective use of enabling technology.
• Skills in monitoring, analyzing, and improving team performance.

Responsabilidades

• Oversee daily compliance monitoring and quality assurance activities.
• Plan and ensure completion of daily activities and quality standards.
• Coach and motivate team members to achieve performance goals.

Conocimientos

Data management

Leading teams, coaching and mentoring

Managing performance with service level agreements

Client relationship management

Problem solving and analytical skills

Effective communication

Process management skills

Experience in a shared service organization

Descripción del empleo

A leading snacks company in San Luis Potosí is looking for a service operations leader to enhance team performance and drive customer satisfaction. You will oversee compliance and quality assurance, coach team members, and manage performance metrics to ensure excellence in service delivery. This role requires strong experience in data management and team leadership within a shared service environment.