Global Operations VP — BPO Growth & Excellence

Redial BPO; Mexicali; Presencial; MXN 2,209,000 - 2,947,000; Jornada completa

Descripción de la vacante

A global BPO company in Mexicali is seeking an experienced EVP of Operations to lead and scale their operations. The ideal candidate has over 10 years of BPO operations leadership experience, is bilingual in Spanish and English, and possesses excellent skills in team development and process optimization. You will play a key role in operational excellence and foster strong relationships across the organization. Join a supportive community that values growth and recognizes excellence.

Formación

• Proven experience (10+ years) in BPO operations leadership, preferably in a VP or senior director role.
• Strong understanding of BPO delivery models and workforce management.
• Excellent communication and interpersonal skills.

Responsabilidades

• Oversee daily operations across multiple sites, ensuring service delivery excellence.
• Design, implement, and improve operational workflows and KPIs.
• Build and mentor high-performing teams while fostering a culture of ownership.

Conocimientos

BPO operations leadership

Client onboarding

Process development

Performance management

Cross-functional collaboration

Bilingualism (Spanish/English)

Descripción del empleo

A global BPO company in Mexicali is seeking an experienced EVP of Operations to lead and scale their operations. The ideal candidate has over 10 years of BPO operations leadership experience, is bilingual in Spanish and English, and possesses excellent skills in team development and process optimization. You will play a key role in operational excellence and foster strong relationships across the organization. Join a supportive community that values growth and recognizes excellence.