Global Investigations Operations Coordinator

Magna International; San Pedro Garza García; On-site; MXN 420,000 - 540,000; Full time

Job summary

Magna International is seeking an Incident Management Administrator to support global investigations. You will review Hotline reports, log new cases, and help maintain audit-ready case files.

This role focuses on data-driven reporting, coordinating across regions, and delivering executive-level insights in partnership with the Global Investigations team. The position requires experience in compliance/ audit coordination, strong organizational skills, and excellent communication.

Qualifications

• Experience supporting compliance, audit, or investigations functions in an administrative or coordination capacity.

Responsibilities

• Serve as Incident Management Administrator; review Hotline reports and log new cases in the Investigation Management system.
• Handle NAVEX system-based administrative activities, including updates to case status, assignment fields, and closure records.
• Ensure investigators log adequate supporting documentation within the case management system to support audit-readiness.
• Handle matters with potential legal, regulatory, and reputational sensitivity, requiring sound judgment in managing confidential case information.
• Monitor and consolidate tracking of all open and closed cases to ensure complete, accurate status.
• Maintain alignment between the Global Tracking Report and the Investigation Management system.
• Monitor proper management and safeguarding of investigation files.
• Be part of the team that prepares reports and analysis of case status and metrics weekly, monthly, and quarterly.
• Track key operational metrics, including case volume, case type, and geographic/divisional trends.
• Build supporting data visualizations and dashboards.
• Synthesize investigation data into high-level summaries.
• Support trend analysis to identify emerging risk areas across regions and Groups.
• Prepare executive-level deliverables and interact with senior stakeholders.
• Apply critical thinking and strategic judgment to interpret case trends and metrics in a way that supports decision-making.
• Work alongside the Global Investigations team to keep global investigations processes and requirements running smoothly.
• Partner with the team on required tasks as priorities shift, ensuring continuity across cases and reporting cycles.
• Contribute to the team’s ongoing improvement of case administration practices and tools.
• Flag discrepancies, delays, or process gaps identified during case tracking or reporting to the Director of Global Investigations for review.
• Experience supporting compliance, audit, or investigations functions in an administrative or coordination capacity.
• Comfort managing multiple cases/files concurrently with competing deadlines.
• Strong organizational and prioritization skills in a fast-paced, cross-functional environment.
• Ability to interact with individuals at all corporate levels objectively, respectfully, and establish strong professional relationships.
• Outstanding verbal and written communication skills.
• Certification in data management, analytics, or reporting tools (e.g., Power BI, Excel/Microsoft Office Specialist) is a plus.

Skills

Compliance support

Audit coordination

Investigation coordination

Multitasking

Communication skills

Stakeholder management

Education

Bachelor’s degree in Business, Public Accounting, or related field

Tools

NAVEX

Job description

Magna International is seeking an Incident Management Administrator to support global investigations. You will review Hotline reports, log new cases, and help maintain audit-ready case files.

This role focuses on data-driven reporting, coordinating across regions, and delivering executive-level insights in partnership with the Global Investigations team. The position requires experience in compliance/ audit coordination, strong organizational skills, and excellent communication.