Global AI Experience Architect — People Care

Hewlett Packard Enterprise; Región Centro; Presencial; MXN 2.033.000 - 4.679.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking an AI Experience Architect for People Care AI, focusing on translating employee needs into scalable AI-enabled experiences. This individual contributor role bridges People Care operations, knowledge owners, and AI program teams to define journey maps, service blueprints, and knowledge requirements.

The role emphasizes outcome-first design, ensuring simple, reliable, and globally scalable experiences while considering risk, trust, and local variations.

Formación

• Experience in service design, journey mapping, and HR transformation.
• Ability to translate HR processes into simple, scalable experiences.
• Familiarity with Workday, Salesforce, or similar HR platforms.
• Strong collaboration skills with cross-functional teams.

Responsabilidades

• Define AI experience architecture for People Care AI and user journeys.
• Prioritize experience design work using case volume, risk, and readiness data.
• Identify simplification opportunities before AI automation and ensure global consistency.
• Collaborate with HR and AI teams to deliver scalable, compliant experiences.

Conocimientos

Experience in service design

Experience architecture

HR transformation

Educación

Bachelor's degree or equivalent

Herramientas

Workday

Salesforce

HR knowledge platforms

Descripción del empleo

Hewlett Packard Enterprise is seeking an AI Experience Architect for People Care AI, focusing on translating employee needs into scalable AI-enabled experiences. This individual contributor role bridges People Care operations, knowledge owners, and AI program teams to define journey maps, service blueprints, and knowledge requirements.

The role emphasizes outcome-first design, ensuring simple, reliable, and globally scalable experiences while considering risk, trust, and local variations.