GenAI Support Engineer | Remote & Flexible Hours

BairesDev

Ciudad de México

Remote

MXN 1,114,000 - 1,671,000

Full time

6 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Remote work

USD payments

Hardware setup

Flexible hours

Paid leaves

Job summary

BairesDev is seeking a Technical Support Specialist to triage GenAI-powered chatbot and search issues, sitting at the intersection of technical support and AI operations. You will configure Zendesk, manage Jira workflows, and work with TPMs, BAs, Scrum Masters, and engineers to resolve issues efficiently

This role emphasizes live chat platform operations and requires strong English. It offers 100% remote work and competitive USD compensation, with flexible hours and a global team.

Qualifications

4+ years of experience in technical support.
Experience with GenAI or AI-powered tools.
Experience with Zendesk administration and configuration.
Experience with Jira workflow and ticket management.
Background in live chat platform operations.
Advanced proficiency in English.

Responsibilities

Triage issues related to GenAI chatbot and search functionality.
Administer and configure Zendesk to support efficient ticket handling.
Manage Jira workflows and keep tickets clean and up to date.
Support live chat platform operations, ensuring smooth day-to-day functioning.
Collaborate closely with TPMs, BAs, Scrum Masters, and engineering teams.

Skills

Technical support

GenAI tools

Zendesk administration

Jira workflows

Live chat ops

English proficiency

Tools

Zendesk

Jira

Live chat tooling

Job description

This role emphasizes live chat platform operations and requires strong English. It offers 100% remote work and competitive USD compensation, with flexible hours and a global team.

Get your free, confidential resume review.

or drag and drop your file here.