Functional Consultant, Workday Success Plans

Workday Mexico S. De R.L. De C.V.; Xico; In loco; MXN 700.000 - 950.000; Tempo pieno

Descrizione del lavoro

Workday Mexico S. De R.L. De C.V. is seeking a Sr Functional Consultant to advise customers, configure Workday, and demonstrate value across modules. You will partner with clients to understand requirements, deliver microconsulting engagements, and guide configuration decisions.

You will troubleshoot configurations, present Workday features, and coach customers toward faster feature adoption. Certification maintenance and knowledge of Workday roadmap are encouraged, with travel up to 10%.

Competenze

• 3+ years in a functional consulting or advisory role in HCM, compensation, or enterprise software.
• 2+ years of software consulting experience.
• Workday Certification, or ability to certify, in at least one area (HCM, Compensation, Learning, Recruiting, or Talent).

Mansioni

• Deliver Workday services to Success Plans customers.
• Research customer questions to understand Workday concepts.
• Provide configuration guidance and demonstrations.
• Troubleshoot Workday configurations to meet business needs.
• Create customer presentations on Workday features.
• Offer one-on-one consulting to accelerate feature adoption.
• Review customer tenants to identify adoption opportunities.
• Maintain Workday expertise and certifications.
• Travel up to 10%.
• Participate in additional enablement activities.

Conoscenze

Functional consulting

HCM domain knowledge

Customer-facing advisory

Formazione

Workday Certification

Descrizione del lavoro

About the Role

Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted microconsulting engagements to help solve their business needs using the Workday application.

As a Sr Functional Consultant, you will be responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.

Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!

Primary responsibilities of this role include delivering various services to Workday Success Plans customers. To be successful, this requires:

• Conducting research to ensure understanding of customer questions and related Workday concepts.
• Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
• Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
• Clearly and effectively communicating responses and value to customers.
• Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
• Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
• Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
• Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
• Keeping up to date with industry practices and the ability to engage with our customers on those topics.
• Helping drive the creation of new programs to drive customer feature adoption.
• Ability to travel up to 10%

In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:

• Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
• Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
• Provide one-on-one customer configuration designs
• Deployments including full deployment of Workday features

About You

Basic Qualifications

• 3+ years of experience in a functional consulting, implementation, or customer-facing advisory role within HCM, Compensation, or enterprise software systems (Workday, PeopleSoft, SAP, Oracle, and/or JD Edwards)
• 2+ years of software consulting experience

Other Qualifications

• Workday Certification, or ability to certify, in at least one of the following: HCM, Compensation, Learning, Recruiting, or Talent
• Skilled in relationship management, with a track record of building trust with customers and acting as a go-to advisor on their business needs
• Experienced in requirements gathering, with the ability to research and clarify customer questions to uncover the true business need behind a request