Full Stack Engineer

Luxoft; Estado de México; Presencial; MXN 893.176 - 1.250.446; Jornada completa

Descripción de la vacante

A technology consulting firm in Mexico is looking for a Senior Full Stack Support Engineer to oversee incident ownership and troubleshooting for web applications. Responsibilities include managing alerts, performing root-cause analysis, and ensuring service restoration. The ideal candidate will hold a Bachelor's degree in IT and possess at least 5 years of experience in production support with .NET Core and GraphQL expertise. This position is crucial for maintaining service quality and improving process efficiencies.

Formación

• 5+ years of experience in support of web applications with advanced .NET Core API design.
• Experience in software packaging and release management.
• Ability to perform triage and analysis for production support.

Responsabilidades

• Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• Act as Incident Owner during high-severity events.
• Execute root-cause isolation across application, middleware, APIs, data, and infrastructure.

Conocimientos

GraphQL (server + client)

Production support analysis

.NET Core API design

Educación

Bachelor's degree in computer science/information technology or related field

Herramientas

GitHub

Descripción del empleo

As Senior Full Stack Support Engineer, you will be responsible for Eyes on glass Monitoring, Triage & Incident Ownership, Troubleshooting & Restoration, Cross-Team Collaboration, Platform & Application Stack Awareness and Service Quality & Process Excellence.

Responsibilities:

• o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents.
• o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service.
• o Maintain accurate, real-time incident timelines and post-incident documentation.
• Troubleshooting & Restoration
• o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers.
• o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns.
• o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly.
• o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution.
• o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes.
• o Facilitate postmortems and continuous improvement actions.
• o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues.
• o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis.
• Service Quality & Process Excellence
• o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks).
• o Recommend monitoring gaps to improve observability

Mandatory Skills Description:

• Bachelor's degree in computer science/information technology or related field
• GraphQL (server + client)
• 5+ years of experience in support of web applications Advanced .NET Core API design.
• Software packaging and software release management using GitHub
• Excel at triage or analysis of situations for production support