Fulfillment Operational Excellence Manager

L'Oréal; Estado de México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

L'Oréal in Mexico seeks an Operational Excellence Manager for Fulfillment to drive distribution performance across LATAM, linking shop-floor realities with regional strategy and a multi-year transformation plan.

You will lead standardization, lean practices, and capability development across seven fulfillment métiers, coach regional leads, and collaborate with Country Ops Directors and Global HQ to elevate site performance.

Qualifications

• Proven ability to leverage data, KPIs and lean methods to cut losses and raise site performance.
• Deep knowledge of distribution centre environments, shop-floor workflows and governance.
• Track record in multi-year master plans, resource allocation and big transformations.
• Ability to align LATAM leadership with Global HQ and drive consensus.
• Proficient in English and Spanish, able to share insights across levels.

Responsibilities

• Lead the 3–5 year Operational Excellence roadmap across regional sites.
• Deploy EOS across regional fulfillment centers to standardize processes.
• Run loss audits and initiate optimization projects in the region.
• Build a regional continuous improvement community and cross-functional alignment.
• Coach regional leads to develop collaborative, agile teams across 7 métiers.

Skills

Continuous Improvement

Process Mastery

Project Planning

Stakeholder Management

Communication

Job description

Operational Excellence Manager - Fulfillment

Hello, we're L'Oréal. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.

A Day in the Life

You lead the transformation of physical distribution performance and operational reliability across our LATAM network, reporting directly to the Regional Operations Director. As our regional network expands within L'Oréal's global Industry 4.0 footprint of 158 Fulfillment Centers, you connect shop-floor realities with high-level strategy.

• Drive the 3-to-5-year Operational Excellence roadmap, deploying the global Excellence in Operations System (EOS) across all regional distribution sites.
• Steer the 3-year regional master plan, establishing standardised processes, lean practices, and continuous capability development across fulfillment teams.
• Conduct comprehensive operational loss audits to uncover bottlenecks, initiating targeted optimisation projects that protect the regional Fulfillment P'&L.
• Lead the regional continuous improvement community, championing benchmark practices and cross-functional alignment between site managers, Country Operations Directors, and Global Headquarters in France.
• Coach and develop regional fulfillment leads, building collaborative team dynamics and cross-functional agility across our 7 Operations métiers.

We Are Looking For

You Bring a Disciplined Mindset For Continuous Improvement And a Drive To Build Scalable Operational Standards Across Complex Regional Networks. You Bring

• Continuous Improvement: Proven ability to leverage data, operational KPIs, and lean methodologies to eliminate operational losses and elevate site performance.
• Process Mastery: Deep practical knowledge of distribution centre environments, shop-floor workflows, and operational governance.
• Project Planning Management: Track record orchestrating multi-year master plans, resource allocation, and large-scale transformation initiatives.
• Stakeholder Management: Strong capability to build trust, align diverse leadership teams across LATAM and Global HQ, and drive consensus.
• Adapted Communication: Professional working proficiency in English and Spanish, with the ability to articulate technical insights and strategic updates across all organisational levels.

What's In It For You

• A place for you to leave your comfort zone and grow beyond your potential (here, you'll be encouraged to try new things and take risks!)
• Real responsibility from day 1, there's no sitting on the sidelines at L'Oréal
• An environment where people of every ethnicity, social background, age, religion, gender and sexual orientation as well as people with disabilities are accepted, can speak up, will thrive and are celebrated!
• A place where you can contribute to something bigger! Many of our brands have societal/environmental causes to make a concrete difference

Who We Are

In Operations, we harness cutting-edge technology and human ingenuity to design, manufacture, and distribute beauty products across the globe. We cultivate a collaborative, agile culture that empowers teams to lead sustainable, high-performance supply chains while creating their own career paths across 7 métiers and over 35 expertises.

We're committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual's gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.

Wondering how AI is integrated in our L'Oréal recruitment process? Find practical information and advice in our AI Charter.