Front Desk Supervisor

Four Seasons Hotel; Cabo San Lucas; Presencial; MXN 643,000 - 919,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Cabo San Lucas is seeking a Front Desk Supervisor to assist in hotel operations. The ideal candidate will have at least two years of experience in a luxury hotel and be proficient in Spanish and English. Responsibilities include managing guest check-ins and complaints, ensuring maximum customer satisfaction. This role offers opportunities for career growth in a vibrant and diverse work environment.

Servicios

Career development opportunities

Competitive salary

Work in a diverse environment

Formación

• At least 2 years of relevant work experience in a Luxury Hotel.
• Able to work independently and under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsabilidades

• Assist in overseeing the rooms division and support Guest Experience Agents.
• Check guests in and out efficiently and friendly.
• Resolve guest complaints and accommodate special requests.

Conocimientos

Good team spirit

Strong communication skills

Multi-tasking

Interpersonal skills

Spanish proficiency

English proficiency

Descripción del empleo

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location: On the southern coast of Mexico’s Baja peninsula, Cabo San Lucas offers Cabo Del Sol with ocean views and a modern hacienda-style village. This Four Seasons Cabo San Lucas property includes 96 guestrooms, 61 Residences, three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Target Hire Date: October, 2025

Position

Front Desk Supervisor is a key element of the Front Office operations team. You will work alongside line staff and may act as manager on duty when managers are not available (including overnight shift coverage). You will respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum customer satisfaction while complying with Four Seasons policies.

What to Expect

• Be part of a caring team with a family spirit

• Have opportunities to build a successful career with global potential

• Work in a diverse and challenging environment and engage with the leadership team

• Be recognized for your accomplishments

Responsibilities

• Assist Resort Assistant Managers in overseeing the rooms division, focusing on supporting / working alongside Guest Experience Agents throughout a shift

• Cover manager on duty shifts that may include overnight

• Assist in blocking rooms for arrivals and resolve any discrepancies; review daily arrivals to ensure proper handling of Special Attention Guests, VIP Guests and Groups

• Handle all guest interactions with the highest level of hospitality and professionalism; accommodate special requests where possible; resolve complaints; assist guests with inquiries about hotel services, hours of operations, key personnel, in-house events, directions, etc.; respond to guest requests in person, by phone, FS Chat and by email

• Check guests in and out in an efficient and friendly manner; ensure correct room type and rate; arrange luggage delivery; issue keys; check out guests; assess guest satisfaction; post charges and present bills; settle payments

Qualifications

• At least 2 years of relevant work experience in a Luxury Hotel

• Self-driven and a strategic resourcing professional

• Able to work independently and under pressure in a fast-paced environment

• Good team spirit, multi-tasking, cooperative with strong communication and interpersonal skills

• Reading, writing and oral proficiency in Spanish and English

• Ability to operate computer and office equipment

• Strong organizational skills and attention to detail

• Able to multitask and prioritize workload and projects

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961 and has a history of innovation, expansion and a dedication to high standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hospitality.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in 47 countries. Our greatest asset is our people, and we believe in dignity, pride and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts

We guide actions by the Golden Rule: “Treat others the way you would like to be treated.” You will work on a team built on mutual respect, collaboration and excellent service. As a luxury brand, we maintain high standards to ensure quality and service. Expect to work hard, have fun, and develop your career, experience and skills. Traveling with Four Seasons and staying at properties for free can be a benefit of working with us.

Learn more at:

Company Site: www.fourseasons.com

Our Careers: Four Seasons Careers (myworkdayjobs.com)

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

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