Front Desk Receptionist

Four Seasons; Cabo San Lucas; Presencial; MXN 560,000 - 748,000; Jornada completa

Descripción de la vacante

A leading luxury hotel chain in Cabo San Lucas seeks a Front Desk Receptionist to ensure exceptional guest experiences. Successful candidates will have a background in luxury hospitality, proficiency in both Spanish and English, and the ability to manage check-in and check-out processes efficiently. This role offers an opportunity to work in a vibrant environment with a supportive team focused on delivering top-level service.

Servicios

Opportunities for career growth

Work in a diverse environment

Travel opportunities

Formación

• 2-3 years of relevant work experience in a luxury hotel.
• Ability to work independently and under pressure.
• Flexibility with schedules – available for various shifts.

Responsabilidades

• Ensure smooth arrival and departure experiences for guests.
• Assist guests with check-in and check-out processes.
• Maintain a balanced bank and handle financial transactions.

Conocimientos

Self-driven

Good communication skills

Attention to detail

Multi-tasking in a high-volume environment

Bilingual (Spanish and English)

Herramientas

Reservation systems

Computer systems for check-in/out

Descripción del empleo

Overview

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location: On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the dream team of Four Seasons Cabo San Lucas at Cabo Del Sol as Front Desk Receptionist. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Be You

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Resort, this high-profile department carries a special responsibility.

Responsibilities

Requirements:

• At least 2~3 years of relevant work experience in Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Spanish and English language
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.

Master Your Craft

• Prepares for arrivals and departures of the day in collaboration with CORE, Guest Services and Guest Experience Teams to exhibit a sense of anticipation and readiness.
• Performs check in process personalizing each interaction. During arrival experience, GEA will “talk story” with guests, providing resort´s architectural insights, activities information while highlighting unique features of the property. Agent will check in guest in an efficient and friendly manner (either in La Casona or inside guest´s accommodations), will present and confirm stay details / itinerary and will handle any last-minute requests in accordance to standards.
• Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately always reconfirming preferred method of payment.
• Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.

What to Expect

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world\'s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site: www.fourseasons.com

Our Careers: Four Seasons Careers (myworkdayjobs.com)

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******