Freelance Zendesk Consultant - Ai Trainer

Mindrift; México; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading tech consulting firm is seeking an AI Tutor to work on Generative AI projects remotely. The role requires 3+ years of experience with Zendesk and advanced English skills. Responsibilities include reviewing intents, defining dialogue flows, and optimizing user-agent interactions. This freelance position offers flexible hours and competitive pay, making it perfect for professionals looking to enhance their expertise in AI and technology.

Servicios

Competitive pay up to $35/hour

Flexible work schedule

Opportunity to work on advanced AI projects

Formación

• Minimum of 3 years of professional experience including Zendesk admin/configuration.
• Ability to manage ticket forms, triggers, macros, and automation.
• Experience configuring multiple departments within Zendesk.

Responsabilidades

• Review pre-generated intents and organize them into agent steps.
• Define dialogue flow for user requests.
• Create optimal sequences for agent tools.

Conocimientos

Zendesk configuration

Advanced English (C1)

Ability to learn new methods

Flexibility in task management

Educación

Bachelor’s or Master’s Degree in Business Administration or relevant area

Descripción del empleo

What we do

The Mindrift platform connects specialists with AI projects from major tech innovators. Our mission is to unlock the potential of Generative AI by tapping into real-world expertise from across the globe.

About the Role

GenAI models are improving very quickly, and one of our goals is to make them capable of addressing specialized questions and achieving complex reasoning skills. If you join the platform as an AI Tutor in Zendesk, you’ll have the opportunity to collaborate on these projects.

Although every project is unique, you might typically:

• Review pre-generated intents and transform them into a logical sequence of agent steps.
• Define a test case: dialogue flow (user request, intermediate steps, agent’s final response).
• Create a Golden Path: the optimal sequence of tools the agent should invoke.
• Write User Agent instructions to ensure consistent and correct automated behavior.

How to get started

Simply apply to this post, qualify, and get the chance to contribute to projects that match your technical skills, on your own schedule. From coding and automation to fine-tuning AI outputs, you’ll play a key role in advancing AI capabilities and real-world applications.

Qualifications

• You hold a Bachelor’s o or Master’s Degree in Business Administration and/or any relevant area.
• You have a minimum of 3 year of professional experience, including Zendesk admin/configuration:
  • Setting up ticket forms, triggers, macros, and automation;
  • Managing groups, roles, and permissions;
  • Configuring multiple departments or business units within a single Zendesk instance (multi-brand / multi-department setup).
• Your level of English is advanced (C1) or above.
• You are ready to learn new methods, able to switch between tasks and topics quickly and sometimes work with challenging, complex guidelines.
• Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

Why this freelance opportunity might be a great fit for you?

• Get paid for your expertise, with rates that can goup to $35/hourdepending on your skills, experience, and project needs.
• Take part in a part-time, remote, freelance project that fits around your primary professional or academic commitments.
• Work on advanced AI projects and gain valuable experience that enhances your portfolio.
• Influence how future AI models understand and communicate in your field of expertise.