Freelance - Solution Consultant MEXICO

INGO; Torreón; A distancia; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A technology company is seeking a remote Solution Consultant to enhance customer experience through innovative solutions. The role involves promoting solutions, conducting demos, and collaborating with teams to deliver projects. Ideal candidates should have strong technical skills, experience in AI, and a customer-oriented mindset. This freelancer position supports the company's expansion in Latin America.

Formación

• Strong technical expertise on the XCALLY platform or similar solutions.
• Knowledge of Contact Center system integration and CRM connectivity.
• Ability to design and configure call flows and develop custom demos.
• Experience in AI and automation implementation within CX platforms.

Responsabilidades

• Promote XCALLY solutions to customers and partners.
• Conduct live demos and Proof of Concepts (PoC).
• Analyze customer requirements and identify suitable solutions.
• Support the sales team with proposals.
• Collaborate with internal teams for project delivery.

Conocimientos

Technical expertise on similar solutions

Knowledge of system integration

Ability to design call flows

Experience in AI implementation

Excellent communication skills

Analytical mindset

Customer-oriented approach

Descripción del empleo

Overview

Location: Mexico, working remotely. Company: XCALLY. At XCALLY, we design innovative omnichannel contact center solutions used by companies worldwide to enhance customer experience through technology, AI, and automation. We are now looking for a Solution Consultant to join our growing team and play a key role in helping customers and partners design and implement the best XCALLY solutions for their business needs. We are seeking an extremely independent and self-driven professional, capable of managing tasks and priorities autonomously while maintaining a strong motivation to achieve goals. The selected candidate will join a dynamic and innovative European team, working in a collaborative and fast-evolving environment.

Key Responsibilities

• Promote XCALLY solutions to customers and partners through presales and product consulting activities.
• Conduct live demos and Proof of Concepts (PoC) to showcase the platform’s value.
• Analyze customer requirements and identify the most suitable solution and architecture.
• Support the sales team in defining and quoting tailored proposals.
• Collaborate closely with internal teams to ensure successful project delivery.

Required Skills & Qualifications

• Strong technical expertise on the XCALLY platform or similar solutions.
• Knowledge of Contact Center system integration and CRM connectivity.
• Ability to design and configure call flows and develop custom demos.
• Experience in AI and automation implementation within CX platforms.
• Excellent communication and presentation skills.
• Strong analytical mindset and problem-solving abilities.
• Team player with a proactive and customer-oriented approach.

We are looking for a freelancer or independent professional who can help us establish a solid foundation in Mexico, supporting the development and expansion of our business across Latin America (LATAM).

If you’re passionate about technology, customer experience, and creating impactful solutions, we’d love to hear from you!

📩 Apply now by sending your CV