Freelance Oracle OTM Functional Support (m/w/d)

Everience; México; On-site; MXN 1,339,000 - 2,120,000; Full time

Job summary

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

Based in Mexico, the Oracle Transportation Management (OTM) Functional Support Expert provides expert functional and techno-functional support to Americas users for OTM and related ERP, logistics, and integration ecosystems. You will handle complex incidents, perform advanced troubleshooting, and collaborate with global teams to ensure service continuity.

Qualifications

• 5–10 years of experience with Oracle Transportation Management (OTM).
• Experience in incident analysis and problem resolution.
• Experience with interfacing, master data and transportation processes.

Responsibilities

• Provide expert functional and techno-functional support for OTM and related logistics integrations used by Americas business users.
• Take ownership of complex and urgent incidents affecting transportation planning, shipment execution, rates, routing, tendering, freight settlement, tracking or connected processes.
• Perform advanced troubleshooting across OTM configuration, business rules, master data, transactions, interfaces and integration messages.
• Define workarounds, identify likely root causes and coordinate permanent resolution with L3, integration teams or Oracle Product Support.

Skills

OTM expertise

Incident analysis

Troubleshooting

Oracle ERP

Logistics integrations

Tools

OTM

Oracle ERP

Job description

Freelance Oracle OTM Functional Support (m/w/d)

• Full-time
• Level of Experience: 5-10 years
• Department: User support functions
• Types of work contract: Independent subcontractor

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a "symbiotic age", where AI enhances talents and opens up new career opportunities.

The Oracle Transportation Management (OTM) Functional Support Expert is part of a global Oracle ERP Run organization. Based in Mexico, the role provides near-shore expert support to Americas users for Oracle Transportation Management and its connected ERP, logistics and integration ecosystem.

The role acts as the functional and techno-functional reference for OTM during Americas business hours, with responsibility for complex incident analysis, troubleshooting, workaround definition, escalation and knowledge capitalization. The expert works as an extension of a global Oracle competence center and supports service continuity across transportation and logistics processes.

The position requires strong hands-on OTM expertise and the ability to investigate issues across configuration, master data, business rules, interfaces and operational transportation flows.

Your Role:

• Provide expert functional and techno-functional support for Oracle Transportation Management (OTM) and related logistics integrations used by Americas business users.
• Take ownership of complex and urgent incidents affecting transportation planning, shipment execution, rates, routing, tendering, freight settlement, tracking or connected processes.
• Perform advanced troubleshooting across OTM configuration, business rules, master data, transactions, interfaces and integration messages.
• Define workarounds, identify likely root causes and coordinate permanent resolution with L3, integration teams or Oracle Product Support.

Specific responsibilities may include:

• Support transportation order management, planning and optimization, shipment management, routing, rates and rate offerings, carrier management, tendering and execution.
• Support freight payment/settlement and transportation cost processes where applicable.
• Investigate issues involving locations, itineraries, service providers, equipment, calendars, constraints, master data and business rules.
• Analyze OTM integrations with Oracle ERP and other logistics, warehouse, order management, finance, middleware or external carrier systems.
• Review interface failures and data inconsistencies and provide clear evidence to technical/integration teams.
• Maintain high-quality incident documentation, user communication, knowledge articles and known-error information.
• Contribute to regression testing, release validation, hypercare and continuous improvement of OTM support practices.
• Provide guidance and knowledge transfer to L1/L2 support teams and business key users.

Scope of Support: