Jr. Field Service Technician

INNIO Group; El Salto; Presencial; MXN 543.971 - 906.618; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Field Service Technician - Mechanical based in El Salto, Guadalajara. The role requires performing field service on Jenbacher Gas Engines, including troubleshooting and maintenance. Candidates should have over 5 years of experience in mechanics or electrical work, along with a Technical Professional Qualification. Proficiency in IT and basic English skills are necessary. The position involves extensive travel (up to 75%) and a strong customer focus.

Formación

• 5+ years’ experience as a mechanic or electrician, preferably with Otto cycle engines or gas engines.
• Basic IT skills including Outlook, Word, and Excel.
• Beginner level or above in English.

Responsabilidades

• Perform hands-on field service work on Jenbacher Gas Engines.
• Execute service in accordance with the maintenance protocols.
• Troubleshoot mechanical and electronic failures on engines.

Conocimientos

Mechanical skills

Technical troubleshooting

Customer service

Analytical skills

Educación

Technical Professional Qualification

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Overview

We are currently looking for professionals to work as Field Service Technician - Mechanical based in El Salto, Guadalajara. The Field Service Technician will perform hands-on field service work on Jenbacher Gas Engines. This includes commissioning, troubleshooting, periodic maintenance, and minor overhaul. Jenbacher’s Gas Engines range in power from 0.25 to 9.5 MW and run either on natural gas, or on a variety of other gases (e.g. biogas, landfill gas, coal mine gas, sewage gas, combustible industrial waste gases), and their mixtures.

Responsibilities

• Execute service in compliance with the maintenance protocol of each type of engine (for example: check/replace oil level and filters, spark plugs, valve clearance), as well as perform relevant measurements. Carry on minor repairs on the engine in addition to the planned service, if necessary.
• Perform troubleshoot activities to understand mechanical and/or electronic failures on the engine and its associated control systems – diagnosis. Check and analyze the engine’s historical data.
• Manage customer expectation and report on the progress of the activities.
• Provide a service report after each service performed in a timely manner, describing the reason for the visit, actions performed, results obtained, use of parts/materials and, if needed, recommending follow-up actions.
• Take part in the execution of major service on the engine ensuring the compliance with the manufacturer’s manuals and procedures.
• Manage and work with third party suppliers.
• Process timesheets, expense reports, Environmental Health and Safety (EHS) forms.
• Comply with all EHS policies and procedures to ensure a safe and productive work site. Keep a clean and tidy working environment.
• Perform other duties as assigned.

Qualifications/Requirements

• 5+ years’ experience as mechanic or electrician. Preferred with Otto cycle engines and gensets (gas engines desired).
• Technical Professional Qualification (technical course).
• IT skills (Outlook, Word, Excel).
• English level beginner or above

Desired Characteristics

• Excellent technical specialist knowledge and customer service abilities.
• Ability to handle stress, stay stable working under pressure and resilient.
• Familiar with Jenbacher reciprocating gas/diesel engines.
• Available for extensive travel, up to 75%.
• Able to understand and implement technical procedures.
• Strong analytical and problem-solving skills.
• Possess a valid driver's license.
• Effective interpersonal and organizational skills.
• Strong customer focus.
• Able to effectively interact with customers.
• Work effectively, as part of a team of technicians, or individually.
• Have some computer knowledge that allows the creation of customer service reports.
• Strong written and verbal abilities in local language.