Field Service Engineer - Liquid Handling Automation (Hamilton & Tecan)

EquipNet

San Luis Potosí

Hybrid

MXN 1,285,000 - 1,743,000

Full time

9 days ago

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Benefits offered by this job

Comprehensive health and dental health

401(k) plan with year-end employer con

Paid time off and holidays

Professional development opportunities

Bonus/variable component

Job summary

EquipNet seeks a Field Service Engineer to support Hamilton and Tecan liquid handling platforms across biotech and clinical labs. The role includes remote, on-site, and in-house duties, with refurbishment at the Cerritos facility and client-site visits.

The candidate will diagnose hardware/software issues, perform PMs and calibrations, and assist with IQ/OQ/PQ validation. Travel up to 25% and a strong emphasis on documentation apply.

Qualifications

Hands-on servicing, programming, or support for Hamilton and/or Tecan liquid handling platforms.
Familiarity with Hamilton Venus and/or Tecan EVOware/FluentControl software.
Strong mechanical and electrical troubleshooting skills (robotics, pneumatics, motion control).
Bench-level refurbishment/repair in shop or field setting.

Responsibilities

Provide remote, on-site, and in-facility support for Hamilton and Tecan liquid handling systems.
Diagnose and troubleshoot hardware, software, and application issues.
Perform preventive maintenance, repairs, and calibrations to meet specs and regulatory standards.
Refurbish and recondition systems at our Cerritos facility before redeployment or resale.
Support installation, IQ/OQ/PQ, and validation of new systems and automation workcells.
Troubleshoot and optimize automation scripts (Hamilton Venus, Tecan EVOware/FluentControl).
Provide training to lab personnel on operation and maintenance.
Maintain accurate service logs and compliance records.
Collaborate with engineering, customer service, and support teams to resolve issues.
Extend support to Beckman Biomek, Agilent Bravo as needed.

Skills

Hamilton/Tecan service

Venus/EVOware/FluentControl

Troubleshooting—mechanical/electrical

Refurbishment/bench repair

Documentation/compliance

Communication skills

Independent work

Travel readiness

Education

Associate or Bachelor's in Engineering/Robotics/Life Sciences

Tools

Hamilton Venus

Tecan EVOware/FluentControl

Beckman Biomek/Agilent Bravo

Job description

EquipNet helps the largest manufacturers in the world to buy, sell, and manage their surplus capital equipment.

Location: Cerritos, CA (within commuting distance candidates only, as this position will be a mix of onsite at our Cerritos warehouse, remote and working at client sites)

We are seeking a skilled Field Service Engineer specializing in Hamilton and Tecan automated liquid handling platforms to provide remote, on-site, and in-house facility support to biotech, pharmaceutical, and clinical laboratory clients. This role ensures optimalsystem performance, uptime, and compliance across a range of automated liquid handling and lab automationsystems and includes hands-on refurbishment work performed at our Cerritos facility as well as service at client sites.

Key Responsibilities

Provide remote, on-site, and in-facility technical support for Hamilton (STAR,STARlet, Vantage, Nimbus) and Tecan (Fluent, EVO) liquid handling systems.

Diagnose and troubleshoot hardware, software, and application-related issues, including robotic arms, pipetting channels, grippers, and integrated peripherals (plate readers, sealers, incubators, barcode readers).

Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.

Perform refurbishment and reconditioning of Hamilton and Tecan systems and components at our Cerritos facility, including disassembly, cleaning, parts replacement, reassembly, and functional testing to bring equipment back to spec prior to redeployment or resale.

Support installation, qualification (IQ/OQ/PQ), and validation of new liquid handling systems and integrated automationworkcells.

Troubleshoot andoptimizeautomation scripts/methods (Hamilton Venus, TecanEVOware/FluentControl).

Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.

Maintainaccurateservice logs, compliance records, and documentation of all service and refurbishment activities.

Partner with engineering, customer service, and technical support teams toexpediteresolution of complex issues.

Extend support to adjacent lab automation platforms as needed (e.g., Beckman Biomek, Agilent Bravo).

Required Skills & Qualifications

Hands-on experience servicing, programming, or supporting Hamilton and/or Tecan liquid handling platformsrequired.

Working knowledge of Hamilton Venus and/or TecanEVOware/FluentControlsoftware.

Strong mechanical and electrical troubleshooting skills (robotics, pneumatics, motion control systems).

Comfortable performing bench-level refurbishment and repair work in a shop/facility setting in addition to client-facing field service.

Familiarity with LIMS, scheduling software, or lab automation integration is a plus.

Excellent problem-solving, analytical, and communication skills.

Strong organizational skills with a focus on compliance, accuracy, and documentation.

Ability to work independently in client environments whilemaintaininga professional, service-oriented approach.

Must be willing and able to work both at our Cerritos facility and at client sites as business needs require.

Must be local to Cerritos, CA.

Experience & Education

Associate orbachelor's degree in engineering, Biomedical Engineering, Robotics, Life Sciences, or related field (or equivalent hands-on experience).

3–5+ years of field service or technical support experience with Hamilton and/or Tecan liquid handling systems, ideally in biotech, pharma, or clinicaldiagnosticenvironments.