Field Service Engineer

Makino; Saltillo; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading machine tool manufacturer is seeking a Field Service Engineer in Saltillo, Mexico. The role focuses on installation, maintenance, and technical support of machinery at customer locations. Candidates should possess a technical degree and strong customer service skills, with availability for extensive travel. Join a dynamic team dedicated to providing exceptional support and customer solutions.

Formación

• Experience in a manufacturing environment preferred.
• Knowledge in machine tool manufacture, installation, operation, and maintenance is essential.
• Availability for extensive travel.

Responsabilidades

• Install and provide training on machinery at customer locations.
• Act as a communication link between customer and the company.
• Create procedural documentation.
• Support product specialists as needed.

Conocimientos

Excellent communication

Customer relation skills

Electro-mechanical skills

Technical knowledge

Problem solving ability

Educación

2 Year Technical degree in Electrical/Automation

Descripción del empleo

Makino is a world leader in metal‑cutting and machining technology. As a leader in the advanced manufacturing machine tool technology, Makino enables its customers to realize the highest level of quality with the fastest time to market. When companies make the parts that matter for automotive, aerospace, medical, die/mold and other industries worldwide, they make them with Makino.

The Opportunity

The Field Service Engineer is a member of the Customer Support Department and is responsible for the installation, maintenance, troubleshooting and repair of Makino machinery at customer locations. We are seeking customer‑focused professionals with a positive attitude and great customer service skills. This position will primarily cover the Monterrey, NL Mexico and North region of MX as needed.

Essential Duties

• Install, train and provide technical knowledge and troubleshooting on team product line at the customer’s facility
• Provide a communication link between customer and Makino
• Create and develop procedural documentation
• Use and understand the Customer Support computer system
• Support the Product Specialist on a rotational basis
• Support the Knowledge Products Team as a Subject Matter Expert
• Occasional participation outside of the team product line.

Qualifications

• Excellent communication and customer relation skills
• Present professional image
• Project leadership ability
• Must have good electro‑mechanical skills (motors, drives, transformers).
• Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and/or a broad shop background.
• Technical knowledge and logical troubleshooting skills.
• Rational decision making and problem solving ability.
• Detail oriented with a high degree of accuracy.
• Availability for extensive weekly travel.

Education and Experience

• Experience as a co‑op, internship or full/part‑time job in a manufacturing environment.
• Knowledge of a specialized field such as machine tool manufacture, installation, operation, maintenance and repair, and a broad shop background equivalent to a complete, accredited apprenticeship training.
• 2 Year Technical degree (Electrical/Automation) and 1 year of experience in a related field.

Certifications, Licenses and Registrations

• US Passport and ability to travel both nationally and internationally.
• Valid Driver’s License

We believe that the interests of our company and people are inseparable and we are committed to developing a diverse team of creative and independent professionals. Employees enjoy a stable work environment from a company with years of success and growth in the machine tool industry.