Field Service Engineer

Amphenol TCS de México, S.A. de C.V.; Mexicali; Presencial; MXN 737,000 - 1,014,000; Jornada completa

Descripción de la vacante

A leading electrical connector company is seeking a Field Service Engineer in Mexicali to provide hands-on support for their products. The role requires diagnosing interconnect issues, collaborating with teams, and delivering exceptional customer service. Ideal candidates should have a Bachelor's degree in Engineering and over 5 years of relevant experience.

Formación

• 5+ years of experience in field service, technical support, or hands-on engineering roles.
• Familiarity with interconnect systems, signal integrity, and electrical testing.
• Strong diagnostic and problem-solving abilities in electrical and/or mechanical domains.

Responsabilidades

• Serve as the primary technical contact for on-site support, installation, and maintenance of products.
• Diagnose and resolve complex interconnect issues in the field.
• Provide post-sales service and technical assistance to ensure customer satisfaction.

Conocimientos

Field service experience

Diagnostic skills

Communication skills

Customer service mindset

Educación

Bachelor’s degree in Electrical or Mechanical Engineering

Herramientas

Signal testing equipment

Descripción del empleo

Join the market leader in high-speed electrical connectors for the Telecom/Datacom industry! We are seeking a Field Service Engineer to join our Cable Backplane Systems team.

About the Role

As the technical expert on the front lines, you'll provide hands-on support, troubleshooting, and maintenance to ensure our products perform exceptionally in real-world applications. You will work closely with customers and internal teams to resolve complex issues and build relationships based on trust and results.

Responsibilities

• Serve as the primary technical contact for on-site support, installation, and maintenance of Amphenol products
• Diagnose and resolve complex interconnect issues in the field, including signal transmission and mechanical fit
• Provide post-sales service and technical assistance to ensure customer satisfaction and product reliability
• Collaborate with engineering, product development, and sales teams to relay field feedback and drive continuous improvement
• Deliver training and support to customers on product usage, maintenance, and troubleshooting
• Document service activities, technical findings, and customer interactions
• Travel to customer sites as needed to provide timely and effective service; this likely require significant travel on very little notice

Qualifications

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology , Mechanical Engineering or Mechanical Engineering Technology
• 5+ years of experience in field service, technical support, or hands-on engineering roles
• Familiarity with interconnect systems, signal integrity, and electrical testing
• Strong diagnostic and problem-solving abilities in electrical and/or mechanical domains
• Excellent communication skills across technical and non-technical teams
• High-level customer service mindset with a focus on building long-term relationships
• Ability to work independently in dynamic environments and deliver results under pressure
• Organized, detail-oriented, and capable of managing multiple service engagements