Field Application Engineer

Financecolombia; Santiago de Querétaro; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm in Santiago de Querétaro is seeking a Field Application Engineer to support sales with technical expertise. The role involves troubleshooting customer issues, conducting demonstrations, and developing strong customer relationships. Ideal candidates have a Bachelor's degree in engineering and extensive experience in customer service within the technology sector.

Formación

• Minimum 3-4 years in high technology/factory automation industry.
• 2-3 years customer service experience.
• Proficient in software and tools relevant to the discipline.

Responsabilidades

• Support sales activities with technical expertise.
• Troubleshoot and resolve technical issues for customers.
• Conduct customer training and product demonstrations.

Conocimientos

Customer service skills

Problem-solving

Interpersonal skills

Communication skills

Machine vision knowledge

Python

C/C++

VB.NET

Educación

Bachelor's degree in Computer Science or Engineering

Herramientas

Visual Studio

Fusion 360

Descripción del empleo

LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as a Field Application Engineer? The Field Application Engineer (FAE) will apply product knowledge of LMI sensors and networking products to support sales activities at a technical level. The FAE works closely with customers to resolve technical issues as well as interact with sales team members to support successful sales outcomes. Activities include timely response to application testing, code snippet development, troubleshooting, travelling with sales reps to assess the technical requirements of customers, recommending appropriate product solutions, and general support of the sales process to grow business for the region.

• Frequent visits to potential customer site to support pre-sales activity at a technical level
• Perform -testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results.
• Work closely with customers to identify technical requirements and propose solutions for customer’s applications
• Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department
• Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises
• Develop strong relationships with key customer personnel at technical levels
• Log all customer support interactions in LMI’s database, ensure these records are updated regularly, and issues are resolved in the quickest time possible
• Produce technical sales materials in cooperation with the sales and marketing departments
• Produce training materials in cooperation with the sales and marketing departments
• To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes
• To learn and become proficient in the operation, characteristics and performance of all LMI sensor products
• Support the sales team in preparing for trade shows and attend these shows when necessary
• Continually provide feedback as to how LMI’s products or services can be improved to enhance our customer's experience

What do you need to be successful?

• Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent
• Minimum 3-4 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study
• Minimum of 2-3 years customer service experience or equivalent work experience.
• Excellent knowledge of tools required by their discipline (Software – Visual Studio [C/C++, C#, VB.NET], Python, Mechanical – Fusion 360, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments
• Strong working knowledge of machine vision and automation industry
• Basic knowledge of computer networking, digital image processing and PLC (Allen-Bradley, Siemens)
• Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies
• Solid interpersonal skills for proper function in a team environment
• Exceptional verbal and written communication skills
• Self-motivated, have a positive attitude and a results oriented approach to business
• Demonstrated ability to work independently as well as in a team environment
• A valid passport and the ability to travel frequently domestically or internationally.

How to submit your interest?

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

Why being inclusive is important to us?

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy (https://lmi3d.com/privacy-policy).