FBS CX Analyst

Capgemini; Chiapas; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global consulting firm is seeking a Data Analyst in Mexico, Chiapas. The candidate will analyze customer data to enhance customer experience, leveraging SQL, Python, and analytics skills. A Bachelor's degree in relevant fields and at least 5 years of experience are required. The role offers competitive compensation and a flexible hybrid work arrangement within a dynamic and inclusive culture.

Servicios

Competitive salary and performance-based bonuses

Comprehensive benefits package

Career development and training opportunities

Flexible work arrangements

Private health insurance

Pension plan

Paid time off

Training & development

Performance bonus

Formación

• 5 years of experience in data analysis.
• Proficiency in SQL and Python.
• Experience with financial and statistical modeling.

Responsabilidades

• Analyzing customer data to improve customer experience.
• Using technical skills to derive insights for business decisions.

Conocimientos

Proficiency in English

Analytics

Financial Modeling

Statistical Modeling

Forecasting

SQL

Power BI

Python

Excel

Snowflake

Microsoft 365 and Copilot

Educación

Bachelor's Degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science

Descripción del empleo

Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premium well over US$25 billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one of the largest Insurance Groups in the world.

Location

Hybrid – Mexico – Working Hours: 8:00 am to 5:00 pm

What You'll Do

Analyzing customer data in support of customer experience utilizing technical skills (SQL, Python, AI, dashboarding) and business acumen/problem solving to provide insights to help make data‑driven decisions for the business.

Requirements

Experience

• 5 years of experience

Skills

• Proficiency in English (Interview will be in English)
• Bachelor's Degree in Statistics, Mathematics, Business Analytics, Data Engineering, Data Science
• Analytics – Intermediate
• Financial Modeling – Intermediate
• Statistical Modeling – Intermediate
• Forecasting – Intermediate
• SQL – Intermediate
• Power BI – Entry Level
• Python – Intermediate
• Excel – Intermediate
• Snowflake – Entry Level
• Microsoft 365 and Copilot – Entry Level

Benefits

• Competitive compensation and benefits package
• Competitive salary and performance‑based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office‑based)
• Dynamic and inclusive work culture within a globally renowned group
• Private health insurance
• Pension plan
• Paid time off
• Training & development
• Performance bonus

Note: Benefits differ based on employee level.