Especialista en Soporte Técnico y Plataformas de E-learning

Placements24; Chihuahua; On-site; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Health insurance

Professional development

On-site work

Supportive team

Impact on learning

Job summary

Placements24 in Ciudad Juárez, Mexico is seeking a Technical Support Specialist focused on e-learning platforms to ensure smooth operation of our LMS environment for students and faculty.

You will troubleshoot issues, assist users with login and navigation, and maintain documentation and training materials. This on-site, full-time role offers growth in EdTech support within a collaborative team and educational setting.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in IT/CS or related field is a plus.
• 1–2 years of technical support experience, preferably in education or IT.
• Familiarity with LMS platforms (Moodle, Blackboard, Canvas) and educational technologies.
• Strong knowledge of Windows and macOS; proficient with office software.
• Excellent troubleshooting and problem-solving skills.
• Clear verbal and written communication; ability to explain technical info simply.
• Customer-service orientation and patience when assisting users.
• Ability to work independently and in a team.
• Basic understanding of network concepts is beneficial.

Responsibilities

• Provide first-level technical support for LMS and educational software users.
• Troubleshoot hardware, software, and network issues in the e-learning environment.
• Assist students and instructors with login problems, navigation, and features.
• Escalate complex issues to senior IT staff or vendors as needed.
• Maintain accurate records of support requests and resolutions in a helpdesk system.
• Conduct user training sessions on basic platform usage and troubleshooting.
• Monitor system performance and perform routine maintenance on e-learning platforms.
• Create and update user guides and FAQs for common technical issues.
• Ensure high user satisfaction through prompt, effective support.

Skills

LMS support

Windows

macOS

Troubleshooting

Customer service

IT support

Communication skills

Education

High school diploma

IT-related degree preferred

Tools

Moodle

Blackboard

Canvas

Office suite

Job description

About the Role

Our client, an innovative educational provider, is seeking a dedicated Technical Support Specialist focused on e-learning platforms. This role is crucial for ensuring the smooth operation and accessibility of our digital learning environment for students and faculty. You will be responsible for troubleshooting technical issues, providing user support, and maintaining the integrity of the e-learning systems. This is an excellent opportunity to apply your technical skills in a supportive educational context. The position is based in Ciudad Juárez, Chihuahua , requiring full-time, on-site presence to provide direct support.

Key Responsibilities

• Provide first-level technical support for users encountering issues with the Learning Management System (LMS) and other educational software.
• Troubleshoot and resolve hardware, software, and network issues related to the e-learning environment.
• Assist students and instructors with login problems, navigation, and the use of platform features.
• Escalate complex technical issues to senior IT staff or vendors when necessary.
• Maintain accurate records of support requests and resolutions in a helpdesk system.
• Conduct user training sessions on basic platform usage and common troubleshooting techniques.
• Monitor system performance and perform routine maintenance tasks on e-learning platforms.
• Create and update user guides and FAQs for common technical issues.
• Ensure a high level of user satisfaction through prompt and effective support.

Requirements

• High school diploma or equivalent required; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
• Proven experience (1-2 years) in technical support, preferably in an educational or IT environment.
• Familiarity with Learning Management Systems (e.g., Moodle, Blackboard, Canvas) and other educational technologies.
• Strong knowledge of common operating systems (Windows, macOS) and office productivity software.
• Excellent troubleshooting and problem-solving skills.
• Good verbal and written communication skills, with the ability to explain technical information clearly.
• Customer-service oriented attitude and patience when assisting users.
• Ability to work independently and as part of a team.
• Basic understanding of network concepts is beneficial.

Benefits

• We offer a competitive salary and a comprehensive benefits package, including health insurance.
• Opportunities for professional development and training in educational technologies.
• A stable work environment within a growing educational institution.
• The chance to make a direct impact on the learning experience of students and educators.
• Be part of a collaborative team focused on providing excellent service.
• Gain valuable experience in the EdTech support field.