Especialista en atención al cliente I | Customer Support Specialist I

Dayforce; México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa global de gestión de capital humano busca candidatos para un rol de servicio al cliente. Serás responsable de resolver inquietudes de clientes mediante comunicación eficaz y documentación precisa. Se requiere experiencia previa en call center y habilidades excepcionales de comunicación. Esta posición ofrece la flexibilidad de trabajo remoto en México.

Servicios

Excelente programa de tiempo libre

Iniciativas de bienestar integral

Oportunidades de crecimiento personal y profesional

Formación

• 2+ años de experiencia en un entorno de call center.
• Capacidad para trabajar en un entorno dinámico y de ritmo rápido.
• Flexibilidad para trabajar horarios cambiantes.

Responsabilidades

• Proveer un servicio al cliente excepcional abordando inquietudes.
• Resolución precisa de problemas y satisfacción del cliente.
• Mantener registros precisos de las interacciones con los clientes.

Conocimientos

Comunicación verbal y escrita en inglés

Escucha activa

Experiencia en servicio al cliente

Capacidad para multitarea

Orientado a resultados

Habilidades para resolver problemas

Descripción del empleo

Overview

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better - Reflects our commitment to employees, customers, partners and communities globally.

Ubicación: El trabajo es lo que haces, no adonde vas. Para este rol, estamos abiertos a trabajo remoto y podemos contratar en cualquier lugar de la República Mexicana, siempre que se cuente con conexión estable a internet.

Acerca de la oportunidad

Brindar calidad constante en el Servicio y Atención al Cliente y Asistencia Técnica para los productos y servicios de Ceridian HCM. Serás responsable de manejar llamadas y correos entrantes en un ambiente de call center ajetreado y dinámico.

Responsibilities

• Customer Service: Provide exceptional customer service by addressing customer inquiries, concerns, and issues through various communication channels, such as phone and email.
• Problem Resolution: Accurately assess and resolve customer issues, ensuring their satisfaction and providing timely solutions.
• Product Knowledge: Possess a deep understanding of the company's products or services and effectively communicate relevant information to customers.
• Compliance: Adhere to company policies, procedures, and compliance standards when handling customer interactions.
• Documentation: Maintain accurate records of customer interactions, transactions, comments, and complaints.
• Feedback: Provide feedback and insights to improve customer service, processes, or product offerings.
• Team Collaboration: Collaborate with team members, leadership, and other departments to ensure a seamless customer experience and achieve personal and team goals.
• Case Management: Manage customer cases, tracking progress and ensuring timely resolution and follow-up.
• Provide quality interactions; all day, everyday.

Qualifications

• Strong English Verbal and Written Communication Skills
• Active Listening Skills
• Extensive Customer Service Experience
• Ability to Multitask
• Results-oriented driven
• Problem-Solving Skills
• Familiarity with computers and telephone etiquette
• Flexibility and adaptability to work in a fast-paced environment
• Capacity to work flexible working hours
• Thrive in a fast-paced working environment
• An ability to be an effective, active and engaged team member
• 2+ years experience in a call center environment

What would make you really stand out

• Exhibiting patience and confidence
• People/Culture sensitivity
• Advanced soft skills: exactness, positivity, empathy and common sense
• Ability to handle escalated/difficult situations

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud