Enterprise Engagement Manager: ROI & Strategy Leader

Medallia; Tecámac; Presencial; MXN 800.000 - 1.100.000; Jornada completa

Descripción de la vacante

Medallia is seeking an Engagement Manager to lead post-sales success for enterprise clients. You will coordinate a team of consultants to deliver Medallia Experience Cloud programs, ensuring ongoing value and clear ROI for key accounts.

You will partner with Account Executives to drive renewals and expansions, manage senior stakeholder relationships, and translate findings into strategic actions across industries such as Retail, Software, Hospitality and Financial Services.

Formación

• 3+ years in a high-touch Client Success, Management Consulting, or Account Management role within SaaS.
• Experience leading cross-functional teams to deliver complex, multi-phase enterprise projects.
• Proven track record of owning account renewals and driving business growth.

Responsabilidades

• Lead the internal Medallia account team to ensure high-quality delivery aligned with client objectives.
• Design and execute strategic roadmaps that drive value rooted in client objectives.
• Own multi-level client relationships and coordinate cross-functional teams.
• Monitor account health, platform adoption, and user sentiment, driving ROI.
• Advise clients on how to turn signals into actionable business changes.
• Partner with Product and Engineering to influence the roadmap based on feedback.
• Serve as the primary post-sales strategic lead to secure renewals and expansion.

Conocimientos

Client success

Management consulting

Account management

Cross-functional leadership

Strategic advisory

Executive presence

Communication

Problem solving

Educación

Advanced degree (PMP preferred)

Descripción del empleo

Medallia is seeking an Engagement Manager to lead post-sales success for enterprise clients. You will coordinate a team of consultants to deliver Medallia Experience Cloud programs, ensuring ongoing value and clear ROI for key accounts.

You will partner with Account Executives to drive renewals and expansions, manage senior stakeholder relationships, and translate findings into strategic actions across industries such as Retail, Software, Hospitality and Financial Services.