Engineer, Network

Syntax; Xico; Presencial; MXN 134.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global travel opportunities

Flexible working hours

Home office options

Pension/health benefits

Descripción de la vacante

Syntax is a leading Managed Cloud Provider for Enterprise Applications, with a focus on ERP deployments in private, public, or hybrid clouds. We are seeking a Jr Network Engineer to design, implement, monitor, and maintain network infrastructure across the organization, supporting daily operations and contributing to automation initiatives.

The role collaborates with senior network engineers and service providers, emphasizing networking concepts, security, and continuous improvement through

Formación

• Bachelor's degree in Computer Science, IT, Telecom, or related field is required or equivalent experience.
• 1-3 years of experience in network support or infrastructure operations.
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting.
• Familiarity with network monitoring tools and troubleshooting methodologies.
• Exposure to firewalls, wireless networks, VPNs, and security concepts.
• Strong analytical and problem-solving skills.
• Good communication and teamwork abilities.
• Interest in automation and AI-enabled tools for operations.
• Willingness to learn new technologies and support hybrid environments.

Responsabilidades

• Support configuration, monitoring, and maintenance of LAN/WAN/WLAN and security infrastructure.
• Assist in troubleshooting network incidents and performance issues.
• Monitor availability, alerts, logs, and metrics to resolve issues promptly.
• Document network changes, configurations, and incidents.
• Collaborate with senior engineers on projects and upgrades.
• Assist with routers, switches, firewalls, access points, and related tools.
• Maintain accurate network diagrams and procedures.
• Follow change management and security processes.
• Contribute to automation and AI-enabled operational improvements.

Conocimientos

Analytical thinking

Problem solving

Communication skills

Teamwork

Willingness to learn

Automation interest

AI-enabled tooling interest

Educación

Bachelor's degree in Computer Science/IT/Telecommunications

Cisco CCNA or equivalent

Certifications in network security/wireless/infrastructure

Automation/scripting/AI-enabled tools training

Herramientas

Cisco

Aruba

Fortinet

Palo Alto

Meraki

Python scripting

PowerShell scripting

Descripción del empleo

Engineer, Network

Empresa : Syntax Tipo de empleo : Tiempo completo Puebla, Mexico

Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.

Jr Network Engineer

Job Summary

The Jr Network Engineer supports the design, implementation, monitoring, and maintenance of network infrastructure to ensure reliable, secure, and efficient connectivity across the organization. This role works closely with senior network engineers, infrastructure teams, and service providers to support daily operations, troubleshoot network issues, and contribute to network improvement initiatives. The position also supports the adoption of modern automation and AI-enabled tools to improve visibility, accelerate issue resolution, and strengthen operational efficiency.

Key Responsibilities

• Support the configuration, monitoring, and maintenance of LAN, WAN, WLAN, and network security infrastructure.
• Assist in troubleshooting network incidents, connectivity issues, and performance problems.
• Monitor network availability, alerts, logs, and performance metrics to identify and resolve issues in a timely manner.
• Support implementation, testing, and documentation of network changes and enhancements.
• Collaborate with senior engineers and cross-functional teams to support projects, upgrades, and infrastructure initiatives.
• Assist with network device administration, including routers, switches, firewalls, access points, and related tools.
• Maintain accurate documentation of network diagrams, configurations, procedures, and incidents.
• Follow established change management, security, and operational support processes.
• Participate in root cause analysis and support corrective actions for recurring network issues.
• Contribute to continuous improvement efforts, including automation, monitoring enhancements, and AI-enabled operational support where applicable.
• Support the use of AI-assisted tools for log analysis, knowledge retrieval, documentation, and issue triage when appropriate and approved.
• Ensure adherence to company standards, policies, and cybersecurity best practices.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field, or equivalent experience.
• 1-3 years of experience in network support, network administration, or infrastructure operations.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, routing, switching, and subnetting.
• Familiarity with network monitoring tools and troubleshooting methodologies.
• Exposure to firewalls, wireless networks, VPNs, and network security concepts.
• Strong analytical and problem-solving skills.
• Good communication skills and ability to work effectively in a team environment.
• Willingness to learn new technologies and support evolving network environments.
• Interest in using automation and AI-enabled tools to improve operational efficiency, diagnostics, and documentation.

Preferred Qualifications

• Experience supporting enterprise network environments or IT infrastructure teams.
• Exposure to Cisco, Aruba, Fortinet, Palo Alto, Meraki, or similar technologies.
• Familiarity with scripting or automation tools such as Python, PowerShell, or similar.
• Knowledge of ITIL, incident management, or change management processes.
• Experience with network documentation tools, monitoring platforms, or ticketing systems.
• Understanding of cloud networking concepts or hybrid environments.
• Exposure to AI-enabled tools for network monitoring, alert analysis, or automated documentation.
• An appreciation for innovation, continuous improvement, and modern delivery approaches, including automation and AI-enabled services.

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or related field preferred.
• Cisco CCNA or equivalent networking certification is highly desirable.
• Additional certifications in network security, wireless, or infrastructure technologies are a plus.
• Training in automation, scripting, or AI-enabled operational tools is an advantage.

Why Syntax?

Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.

• Competitive, above-average compensation
• Global tourist: With us, you can also work from abroad from time to time
• Flexible working time models, home office
• Attractive benefits, e.g. company pension scheme or various health offers
• A modern environment in which the "you" is part of it
• Open feedback culture, flat hierarchies and a motivated team
• Individual career planning with continuous training and coaching on the job

Syntax is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.