Engineer, Customer Quality

HARMAN International; Santiago de Querétaro; On-site; MXN 420,000 - 660,000; Full time

Benefits offered by this job

Employee discounts

HARMAN University programs

Wellness benefits

Campus fitness center & cafeteria

Inclusive work environment

Job summary

HARMAN International is seeking a Customer Quality Engineer to manage customer complaints, drive corrective actions, and ensure QMS compliance for mass production automotive programs. You will lead root-cause analysis, containment actions, and PPAP submissions while coordinating with Engineering and Operations.

The role requires 3+ years in quality in manufacturing, advanced English, and proficiency with SAP, AutoCAD, and MS Office to support audits, reports, and quality controls at SOP and

Qualifications

• Bachelor's Degree in Engineering or related technical discipline.
• 3+ years in Quality Engineering or industrial manufacturing environment.
• Advanced English proficiency (90% or higher).

Responsibilities

• Lead root cause analysis and corrective action implementation for customer 0KM in mass production.
• Drive continuous improvement to enhance the Quality Management System.
• Manage containment actions for customer complaints, quality notifications, and Quality Alerts.
• Coordinate quality controls with Engineering and Operations during SOP + 90 days through the Safe Launch Plan.
• Execute IPSO Audits for transfer of new products into production.
• Manage RMA process and review deductions related to 0KM quality concerns.
• Support Quality Inspectors and Technicians to ensure QMS compliance.
• Prepare and communicate Quality Assurance reports.
• Develop Control Plans and ownership transfer for maintenance.
• Coordinate PPAP submissions and customer approvals.

Skills

Communication skills

Planning

Initiative

Analytical thinking

Problem solving

Quality systems

Customer-specific quality

Automotive portal experience

MS Word

MS Excel

MS PowerPoint

SAP

AutoCAD

Education

Bachelor's Degree in Engineering or related technical discipline

Tools

SAP

AutoCAD

Job description

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment.

What You’ll Be Part Of

The Customer Quality Engineer is responsible for managing customer complaints and ensuring timely implementation of corrective and preventive actions. This position is focused on improving overall product quality performance and customer satisfaction while ensuring compliance with the QRO Pathway Matrix, Quality Management System (BMS and QMS), IATF 16949, ISO 14001, ESD S20.20, and customer-specific requirements.

How You’ll Make An Impact

• Lead root cause analysis and corrective action implementation for customer 0KM concerns in mass production.
• Drive continuous improvement initiatives to enhance the Quality Management System.
• Manage containment actions for customer complaints, quality notifications, customer sorting activities, and Quality Alerts.
• Coordinate additional quality controls with Engineering and Operations during SOP + 90 days through the Safe Launch Plan.
• Execute IPSO Audits to ensure successful transfer of new products into production according to approved requirements.
• Manage the RMA process and review customer deductions related to 0KM quality concerns.
• Support Quality Inspectors and Technicians to ensure compliance with quality system requirements.
• Prepare and communicate Quality Assurance reports.
• Develop Control Plans and ensure proper ownership transfer for ongoing maintenance.
• Coordinate PPAP submissions and customer approval processes.
• Ensure product audits are completed and effective.
• Support customer approval processes for layout changes, PCRs, Forever Requirements, and similar quality-related activities.
• Perform additional duties as assigned by the Senior Customer Quality Engineer.

What Makes You A Strong Fit

Core Competencies

• Integrity
• Innovation
• Inclusion
• Teamwork & Respect
• Excellence

Education & Experience

• Bachelor's Degree in Engineering or related technical discipline.
• Minimum 3 years of experience as a Quality Engineer or within an industrial manufacturing environment.
• Advanced English proficiency (90% or higher).

Bonus Points If You Have

Leadership Competencies

• Leadership
• Change Orientation
• Collaboration
• Judgment
• Results Driven

Technical Knowledge

• Strong verbal and written communication skills.
• Planning and organizational skills.
• Initiative and self-motivation.
• Analytical thinking.
• Problem-solving skills.
• Knowledge of Quality Management Systems (IATF 16949 and ISO 9001).
• Experience with customer-specific quality requirements.
• Automotive customer portal experience.
• Computer proficiency, including:
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SAP
• AutoCAD

Quality Tools & Methodologies

• Control Plans
• PPAP (Production Part Approval Process)
• MSA (Measurement System Analysis)
• SPC (Statistical Process Control)
• 8D Problem Solving
• 5 Why Analysis
• VDA Standards

Things To Know

• Willingness to travel.
• Willingness to work in an office environment.
• Successfully complete a background investigation and drug screening as a condition of employment.

What You Can Expect

• Access to employee discounts on HARMAN and Samsung products (including JBL, Harman / Kardon, AKG, and others)
• Learning and development opportunities through our award-winning HARMAN University programs
• Wellness benefits designed to support your overall well-being
• Access to the HARMAN campus fitness center and cafeteria, where available
• An inclusive and diverse work environment that supports both your professional and personal development

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)