Engineer – Collaboration Services Platform Specialist

Cummins México; Ciénega de Flores; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global technology company in Nuevo León is seeking an Engineer – Collaboration Services Platform Specialist. This hybrid role is responsible for shaping architectural vision and implementing collaboration services across platforms like Microsoft 365 and Zoom. Candidates should have a bachelor's degree and at least 3 years of IT experience with collaboration infrastructure.

Formación

• Minimum 3 years of experience in IT focused on collaboration platforms.
• Knowledge in VoIP and API integrations (e.g., Microsoft Graph API).
• Ability to operate at both strategic architectural and hands-on technical levels.

Responsabilidades

• Resolve end-user issues across Collaboration Services products.
• Manage and optimize platforms like Microsoft 365 and Zoom.
• Lead platform modernization initiatives for seamless digital workplace experience.

Conocimientos

Agile Systems Thinking & Architecture

Continuous Delivery & DevOps Enablement

Collaboration Platform Expertise (Microsoft 365, Zoom, Adobe, Box)

Automation & Scripting (PowerShell, Python, Bash)

Problem Solving, Diagnostic, and Troubleshooting Excellence

Global Perspective & Business Insight

Strong Interpersonal Communication Skills

Educación

Bachelor’s degree in Computer Science, Engineering, Business

Herramientas

Microsoft Office 365

Visual Studio

Zoom Workplace

Descripción del empleo

DESCRIPTION

Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a talented Engineer – Collaboration Services Platform Specialist to join our team specializing in Information Technology for our CUMMINS in Guadalajara, Jalisco, MX.

Short Job Summary for Candidates:

Join Cummins as an Engineer – Collaboration Services Platform Specialist, a strategic technical role responsible for shaping the architectural vision and platform implementation for modern collaboration services. You'll work across Microsoft 365, Zoom, SharePoint, Adobe, and other platforms to deliver scalable, secure, and user-centric solutions that power productivity across the global organization. This hybrid role blends systems architecture, DevOps, platform administration, and business alignment to continuously evolve our digital workplace ecosystem.

Key Responsibilities:

• Giving solutions : Resolve end-user issues across Collaboration Services products (Microsoft 365, Teams, Zoom, Box, Adobe, etc.).

• Platform Engineering & Administration : Manage and optimize platforms such as Microsoft 365 (Outlook, Teams, SharePoint), Zoom (Rooms, Phone, Events), Adobe, and Box.

• Modernization & Integration : Lead platform modernization initiatives and integrations that drive a seamless and scalable digital workplace experience.

• Operational Support : Troubleshoot and resolve end-user issues across collaboration tools, including license assignments, inactive accounts, and system access, achieving high standards of performance and user satisfaction.

• Monitoring & Automation : Implement monitoring systems and automated alerting to proactively manage system health in collaboration with enterprise monitoring teams.

RESPONSIBILITIES

Core Competencies:

• Agile Systems Thinking & Architecture
• Continuous Delivery & DevOps Enablement
• Collaboration Platform Expertise (Microsoft 365, Zoom, Adobe, Box)
• Automation & Scripting (PowerShell, Python, Bash)
• Problem Solving, Diagnostic, and Troubleshooting Excellence
• Requirements Engineering & Technical Risk Management
• Global Perspective & Business Insight
• Strong Interpersonal Communication & Conflict Resolution Skills
• Monitoring, Alerting & License Data Analysis
• Basic to intermediate knowledge of Network Management

Education, Licenses, and Certifications:

• Bachelor’s degree in computer science, Engineering, Business, or equivalent experience.

Experience Required:

• Minimum 3 years of experience in IT, with a strong focus on collaboration platforms and infrastructure.
• Experience with Visual Studio, Microsoft Office 365, Entra ID (Azure AD), Zoom Workplace, and Unified Communications platforms and knowledge in VoIP and API integrations (e.g., Microsoft Graph API).

QUALIFICATIONS

• Ability to operate at both a strategic architectural level and a hands-on technical level.
• Willingness to support end-user computing issues and legacy platform transitions as needed.

Job Systems/Information Technology

Organization Cummins Inc.

Role Category Remote

Job Type Exempt - Experienced

Relocation Package No