Engagement Manager (Account Management)

GrowthX AI; Ciudad de México; A distancia; MXN 450.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Remote Work

Ample Time Off

Professional Growth

Collaborative Culture

Descripción de la vacante

A dynamic growth-focused company in Mexico is looking for an experienced Engagement Manager to enhance customer relationships and ensure successful onboarding. The ideal candidate will have 4–7 years of experience in customer success and possess strong skills in SEO and content strategy. Responsibilities include owning customer onboarding, leading strategies for growth, and identifying opportunities for contract expansion. This role supports a fully remote work environment with an emphasis on professional growth and ample time off.

Formación

• 4–7 years of experience in customer success or engagement management.
• Strong background in SEO and content strategy is required.
• Proven experience in managing customer relationships is essential.
• Experience with growth-stage or enterprise marketing teams.
• Ability to manage multiple accounts and priorities without sacrificing quality.

Responsabilidades

• Own customer onboarding and conversion to long-term contracts.
• Lead customer strategy with a focus on outcomes.
• Translate performance metrics into business impact.
• Identify renewal and expansion opportunities.
• Partner with editors and specialists to ensure high-quality, on-time execution.
• Remove blockers quickly and step in directly when execution needs hands-on leadership.
• Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
• Share learnings and patterns back with the team to improve playbooks and delivery at scale.
• Operate effectively in a fast-paced, high-ambiguity environment where priorities evolve and speed matters.

Conocimientos

Customer success

Engagement management

SEO expertise

Content strategy

Performance-driven marketing

Account strategy

Consulting skills

Descripción del empleo

About GrowthX AI

At GrowthX, we’re building the modern growth engine for marketing teams. Since launching in 2024, we've grown from concept to eight-figure annual revenue. To date, we've raised a $12M Series A led by Madrona Venture Group and we partner with 60+ companies ranging from high-growth startups to industry leaders like Lovable, Webflow, Ramp, Superhuman, Strapi, Abnormal Security, and Augment Code.

We’ve built something different: an operating system that unifies powerful AI workflows with forward‑deployed experts to transform content into compounding organic growth. We’re building the growth infrastructure marketing teams wish they’d always had — the system that reliably turns context into strategy, strategy into execution, and execution into measurable growth.

About The Role

We’re hiring an Engagement Manager to own the most critical phase of the customer lifecycle – turning new customers into confident, long‑term partners who see real growth and choose to expand with us.

This role is customer‑facing, outcome‑driven, and consultative. You are accountable for onboarding customers, leading early strategy and execution, and converting successful pilots or initial engagements into full‑time contracts.

You are not just managing delivery – you are owning momentum.

You’ll work hands‑on with customers to define growth strategies rooted in SEO, content, and AI visibility, translate those strategies into execution with our editors and specialists, and ensure customers clearly understand what’s working, why it’s working, and what to do next.

This person should be willing to work in EST hours.

What You’ll Do

• Own customer onboarding through early delivery and conversion to long‑term contracts.
• Lead customer strategy across SEO, content, and AI visibility with a clear focus on outcomes.
• Run weekly or bi‑weekly customer meetings and manage all day‑to‑day communication.
• Translate performance metrics (traffic, rankings, AI visibility, conversions) into clear business impact.
• Partner with editors and specialists to ensure high‑quality, on‑time execution.
• Remove blockers quickly and step in directly when execution needs hands‑on leadership.
• Identify renewal and expansion opportunities and advance those conversations in partnership with Account Directors.
• Share learnings and patterns back with the team to improve playbooks and delivery at scale.
• Operate effectively in a fast‑paced, high‑ambiguity environment where priorities evolve and speed matters.

Who You Are

• Deeply accountable for customer outcomes and momentum.
• Consultative, confident, and credible with senior marketing leaders.
• Hands‑on – able to do the work, not just manage it.
• Commercially minded and comfortable advancing conversion conversations.
• Highly organized, responsive, and proactive.
• Comfortable working autonomously in a distributed team, with strong judgment about when to elevate or collaborate.
• Curious and experienced with AI tools, automation, and modern content systems.
• Energized by fast‑moving environments and building while doing.

What We’re Looking For

• 4–7 years of experience in customer success, engagement management, account strategy, consulting, or agency delivery.
• Strong background in SEO, content strategy, and performance‑driven marketing.
• Proven experience owning customer relationships and driving renewals or expansions.
• Experience working with growth‑stage or enterprise marketing teams.
• Ability to manage multiple accounts and priorities without sacrificing quality.

Perks

• 🌍 Fully Remote Work
  • We do require an overlap with 8 am to 12 pm PT
• We help set up your work environment to enable your best work.
• Minimal meetings and async communication for deep focus
• 🏖 Ample Time Off
  • Enablement for you to recognize your countries holidays
  • We encourage you to take the time you need to recharge!
• 📚 Professional Growth
  • We’re an AI forward culture and work environment – Learn all things AI!
  • Access to training, workshops & mentorship programs
  • Support for external conferences & industry events
• 🤝 Collaborative Culture
  • Open communication & feedback‑driven environment.
  • Clear, concise communication is key to our success.

Work Visa: Applicants must have legal authorization to work in the country of residence. We are not able to provide employment visa sponsorship at this time.