Endpoint Analyst

EPAM Systems, Inc.; México; A distancia; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare benefits

Paid time off

LinkedIn Learning access

Upskilling and certification programs

Global career opportunities

Descripción de la vacante

EPAM Systems, Inc. is seeking an Endpoint Analyst to diagnose and resolve endpoint connectivity, authentication, and security issues. You will analyze escalated tickets, use logs and tools to identify root causes, and resolve incidents within SLAs.

You will collaborate with IT and security teams, create knowledge articles, and ensure consistent issue resolution through methodical troubleshooting and clear communication. Fluency in English and strong scripting skills are required.

Formación

• Bachelor's degree or equivalent practical experience in IT/CS or related field.
• 3+ years of endpoint support, desktop engineering, or IT/security operations.
• Experience with DHCP, DNS, network access control, IP routing and core networking concepts.

Responsabilidades

• Diagnose and resolve escalated endpoint issues using user-reported errors, client logs, and vendor tools.
• Troubleshoot network, authentication, and security-related blocks impacting endpoints.
• Develop and maintain knowledge articles to support consistent issue resolution.
• Collaborate with infrastructure, security, and service desk teams to communicate findings and remediation steps.
• Escalate incidents that exceed time-to-resolve thresholds.

Conocimientos

Communication

English proficiency

PowerShell scripting

Power Query

Pivot Tables

HAR analysis

TLS/PKI troubleshooting

Zscaler

CyberArk Endpoint Privilege Manager

Active Directory

Intune policy management

GPO

Auth protocols (SAML, Kerberos, OAuth)

OIDC and LDAP

Endpoint security tools

Educación

Bachelor's degree in Information Technology, Computer Science, or related field

Herramientas

Zscaler

CyberArk Endpoint Privilege Manager

Active Directory

Descripción del empleo

We are seeking an Endpoint Analyst to independently diagnose and resolve issues related to endpoint connectivity, authentication, and security controls. This role analyzes escalated service desk tickets, leverages logs and security tools to identify root causes, and resolves incidents within defined service level agreements. The analyst applies a consistent, methodical troubleshooting approach while collaborating with IT and security teams.ResponsibilitiesAnalyze and resolve escalated service requests from end users and IT teamsDiagnose endpoint issues using user-reported errors, client-side logs, forwarded events, and vendor support toolsTroubleshoot network, authentication, and security-related blocks impacting endpointsDevelop and maintain knowledge articles to support consistent issue resolutionCollaborate with infrastructure, security, and service desk teams to communicate findings and remediation stepsEscalate incidents that exceed defined time-to-resolve thresholdsRequirementsBachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience3+ years of experience in endpoint support, desktop engineering, or IT/security operationsBackground in DHCP, DNS, and network access control, along with IP routing and core networking concepts, including packet capture and analysisKnowledge of Active Directory, Windows authentication, and permissionsExpertise in troubleshooting HTTP inspection services (e.g., Zscaler), TLS, and PKI issuesSkills in using HAR files to diagnose HTTP connection issues from the client sideFamiliarity with Authenticode signatures and endpoint application control solutions like CyberArk Endpoint Privilege ManagerUnderstanding of endpoint policy mechanisms such as GPO and IntuneProficiency in query tools and log analysis on raw text files and centralized platformsCompetency in interpreting common endpoint and security alerts and leveraging online research sourcesCapability to independently research issues, document clear remediation plans, and apply systematic troubleshootingClear and professional verbal and written communication skills, with the ability to manage multiple priorities in a time-sensitive environmentProficiency in English at an Upper-Intermediate level (B2) or higherNice to haveRelevant technical certifications (e.g., Microsoft, CompTIA, Security-related)Familiarity with authentication protocols such as SAML, Kerberos, and OAuth, as well as OIDC and LDAPProficiency in Microsoft Excel, including Power Query and Pivot TablesSkills in PowerShell scripting for troubleshooting and automationExposure to endpoint detection and response tools such as Microsoft Defender, Sentinel, or CrowdStrikeWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.