EMULATE3D Software Support Engineer

Rockwell Automation; Ciudad de México; Híbrido; MXN 549,000 - 916,000; Jornada completa

Descripción de la vacante

A leading industrial technology company in Mexico City is seeking an Emulate3D Technical Support Engineer to provide technical assistance to customers and resolve model issues. The ideal candidate possesses a Bachelor's degree in a relevant STEM field and 1-2 years of experience with digital twin software. This role offers opportunities for personal growth, a hybrid working model, and comprehensive benefits including mindfulness programs and a volunteer matching program.

Servicios

Comprehensive mindfulness programs

Volunteer Paid Time off

Employee Assistance Program

Personalized wellbeing programs

On-demand digital course library

Formación

• Minimum 1-2 years of experience with Emulate3D or digital twin software.
• Experience communicating updates and resolutions to customers and partners.

Responsabilidades

• Provide technical support to external customers and partner companies.
• Resolve issues with customer models.
• Create example models.
• Report issues and feature requests to the development team.

Conocimientos

Fluency in English

Problem-solving skills

Customer focus

Team-oriented personality

Educación

Bachelor's degree in electrical/computer/mechanical/Mechatronics Engineering, Computer Science, or other STEM subjects

Herramientas

C / C++ / C#

PLCs and other Rockwell products

Descripción del empleo

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Emulate3D, a Rockwell Automation company, produces industry-leading 3D simulation software. Our physics-based software allows automation engineers to test a variety of industrial equipment, from robotic spot welding of cars through to high-speed packaging machinery. Engineers use Emulate3D to create Digital Twins (a computer model) of their real industrial hardware. This allows them to test their machines in a virtual environment to ensure that the physical design, electrical schematic, and PLC control logic all function correctly. The software includes a powerful physics engine, a discrete event simulation engine, to external controllers, and the ability to write custom logic and behaviours. This allows users to simulate an entire production line running at real-time.

As an Emulate3D Technical Support Engineer you will provide technical support (by email) to external customers and field escalations from our global level one support providers.

You will report to the Emulate3D Training and Support Lead

Your Responsibilities - you will do:

• Provide technical support to external customers and partner companies
• Resolve issues with customer models
• Create example models
• Report issues and feature requests to the development team

The Essentials - You Will Have:

• Bachelor's degree in electrical/computer/mechanical/Mechatronics Engineering, Computer Science, or other STEM subjects
• Minimum 1-2 years of experience with Emulate3D or digital twin software
• Team-oriented personality with well-developed, experience communicating updates and resolutions to customers and other partners
• Customer focus
• Fluency in EnglishProblem-solving skills

The Preferred - You Might Also Have:

• Programming experience, with C / C++ / C#
• Knowledge of PLCs and other Rockwell products

What we offer

• Comprehensive mindfulness programs with a premium membership to Calm
• Volunteer Paid Time off available after 6 months of employment for eligible employees
• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
• Employee Assistance Program
• Personalized wellbeing programs through our OnTrack program
• On-demand digital course library for professional development.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.