Employee Relations Manager, Employee Relations (Fulfillment & Operations)

Amazon; Ciudad de México; Presencial; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global leader in e-commerce is seeking an Employee Relations Manager in Mexico City. The role requires extensive experience in employee relations, strong communication skills, and proficiency in both English and Spanish. Responsibilities include feedback analysis, collaboration with site leaders, and conducting training programs. The position is full-time and requires significant travel (50-60%). Offers a competitive salary and benefits.

Formación

• 5+ years direct experience in Employee Relations or Labor Relations.
• Experience in retail, manufacturing, or distribution environments with hourly employees.
• Strong analytical and problem-solving skills.

Responsabilidades

• Collect and analyze Associate and manager feedback.
• Partner with site leadership to improve Associate experience.
• Conduct positive employee relations trainings.

Conocimientos

Employee relations experience

Communication skills

Interpersonal skills

Data analysis

Bilingual (English & Spanish)

Educación

Completed Bachelor's degree

Herramientas

MS Word

MS Excel

MS Access

MS PowerPoint

Descripción del empleo

Employee Relations Manager, Employee Relations

This position requires an individual who has previous employee and labor relations experience, subject matter knowledge, and strong communication and interpersonal skills that enables the individual to work successfully on a broad spectrum of employee relations and site support issues and projects.

This role must be located in CDMX.

The position supports Mexico Flex Operations. The central objective of Amazon’s employee relations team is to ensure our organization’s treatment of employees is fair, respectful, and consistent with our framework of core business values and objectives. To support that objective, this position will focus on site support activities that improve local and network employee relations.

Responsibilities

• Collect and analyze multiple levels of Associate and manager feedback, primarily through data analysis and site visits.
• Partner and engage with site leadership and HR to identify and improve opportunities that affect the Associate experience including continuous improvement in communication vehicles and practices.
• Analyze, diagnose, and audit people programs, policies, and practices to sustain positive employee relations.
• Prepare assessment reports including observations and analysis for senior level leadership review.
• Conduct positive employee relations trainings.
• Conduct and oversee employee relations and vulnerability assessment programs.
• Confident and innovative thinker; isn’t satisfied with “checking the box” or just pulling out “what we did at my last job”.
• Act with sense of urgency, bias for action, fast pace, and desire to thrive in a dynamically growing environment.

The individual may be required to work reactively on critical Employee Relations issues that are crisis-oriented and typically can only be successfully completed with limited time.

The position reports to the Mexico’s Employee Relations Head of Country within the Operations Human Resources group. This is a full-time position that will require significant travel, 50-60% of the time over the course of the year.

Basic Qualifications

• Completed Bachelor’s degree.
• 5+ years direct experience in Employee Relations, Labor Relations, or labor/employment law with an emphasis on labor and employee relations work.
• Experience in retail / manufacturing / distribution / call center environments with hourly employee populations.
• Experience in Federal Labor Law.
• Experience in identifying and mitigating labor risks.
• Technically proficient in MS Word, Excel, Access, and PowerPoint.
• English & Spanish proficiency.

Preferred Qualifications

• Bachelor’s degree; advanced degree, JD, or other specialized training in labor/employee relations.
• Experience working in unionized settings.
• Experience in designing and delivering successful training programs.
• Team player with demonstrated strong written and oral communication skills; excellent public speaker.
• Strong interpersonal and persuasion skills, enabling individual to establish partnerships working with senior leaders and across organizational lines.
• Able to handle confidential information in a mature and professional manner.
• Highly analytical thinker and problem solver.
• Strong project and time management skills with ability to multi-task and manage multiple projects to closure.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: April 15, 2025 (Updated about 5 hours ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.