Ejecutivo de Ventas Bilingüe Call Center

AT&T; Naucalpan de Juárez; Presencial; MXN 312.000 - 402.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Monthly grocery vouchers

Monthly restaurant vouchers

Performance bonus

Descripción de la vacante

AT&T in Naucalpan de Juárez, Estado de Mexico, Mexico seeks a sales-focused agent to build customer relationships, recommend AT&T products, and support billing and account issues. The role emphasizes upselling and resolving customer needs in a fast-paced environment.

Applicants should have at least 1 year of sales or strong communication skills, and be proficient with PC and MS Office. Fluency in English is required to engage with U.S. customers.

Formación

• Must have at least 1 year of sales experience or strong communication skills.
• Advanced English required to engage with U.S. customers.
• Proficient with PC and Microsoft Office applications.

Responsabilidades

• Use sales techniques to build good customer relationships and improve buying experience.
• Recommend and sell AT&T products/services to meet customer needs.
• Provide customer service and billing support for accounts.
• Add lines or services to accounts to help business growth.
• Uncover needs by rapport, discovery questions and empathy statements.
• Find personalized solutions and make recommendations to resolve issues.

Conocimientos

Advanced English

Microsoft Office

Sales experience

Communication skills

Herramientas

PC literacy

Descripción del empleo

What you’ll do:

• Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
• Applying customer relationship and/or sales techniques to recommend and/or sell a variety of AT&T products or services to meet customers' needs.
• Provide customer service & billing support, solve any issue related with a customer´s account.
• Adding new lines or services to accounts to help customer´s business grow
• Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
• Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
• Products offered: Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
• Type of sales: Upgrades, package change, adding new services, plan change

What you’ll bring:

• Advanced English Fluency to engage with U.S. customers
• Experience using a personal computer and Microsoft Office products is a must
• 1 year of sales experience. (Or excellent communications skills).
• Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 06:00 am to 09:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays)

Changing the speed of business comes with many rewards –starting with your paycheck.

Monthly Base Salary: MXN $22,133 (before taxes)

Average monthly bonus of MXN $8,000, when you meet your sales and service targets

Monthly Grocery vouchers MXN $1,583 every 14 days

Monthly Restaurant vouchers MXN $1,267 every 14 days

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 06:00 am to 08:00 pm Monday to Saturday, including Daylight Saving Time & Holidays.

Weekly Hours:

40

Time Type:

Regular

Location:

Naucalpan De Juarez, Estado de Mexico, Mexico

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.