Ejecutivo De Cuenta

Fianzas Y Cauciones Atlas; Región Centro; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una empresa de tecnología en Jalisco busca un Account Manager para construir relaciones sólidas con los clientes y impulsar su éxito. El candidato ideal debe tener más de 2 años de experiencia en gestión de cuentas y habilidades avanzadas de comunicación en inglés. Se ofrece un ambiente colaborativo y flexibilidad remota, contribuyendo al crecimiento dentro de un entorno SaaS dinámico.

Formación

• Más de 2 años de experiencia en gestión de cuentas o servicios al cliente.
• Habilidad para trabajar de forma independiente y anticipar necesidades.
• Experiencia en ventas o upselling es un plus.

Responsabilidades

• Desarrollar y mantener relaciones fuertes con los clientes.
• Asegurar que los clientes obtengan el máximo valor de la plataforma.
• Monitorear el compromiso del cliente y métricas de rendimiento.

Conocimientos

Experiencia en gestión de cuentas

Comunicación avanzada en inglés

Resolución de problemas

Interés genuino en software y tecnología

Herramientas

MS Office

CRM tools

Descripción del empleo

Ofrecemos:

Account Manager

Are you a proactive, customer-focused professional with a passion for technology? servis.ai is seeking a full-time Account Manager to build strong client relationships, drive customer success, and identify opportunities for growth within our SaaS platform.

Key Responsibilities

• Client Relationship Management: Develop and nurture strong, long‑term relationships with clients, serving as their primary point of contact and trusted advisor.
• Customer Success & Satisfaction: Ensure clients get the most value from Servis.ai by understanding their needs, proactively addressing concerns, and guiding customers through best practices to maximize their success with Serv.ai.
• Performance & Adoption Monitoring: Track client engagement, adoption, and key performance metrics, providing regular reports and actionable insights on account health and opportunities for improvement.
• Renewals & Contract Management: Manage contract renewals and compliance, ensuring a seamless process while maintaining strong client relationships.
• Proactive Issue Resolution: Anticipate challenges and work swiftly to resolve issues, ensuring a smooth and positive client experience.
• Account Strategy & Coordination: Collaborate with internal teams to deliver a seamless experience and drive customer success.

Qualifications

• 2+ years of experience in account management, customer service, or software support.
• Strong communication skills with advanced English proficiency (spoken and written).
• Strong ability to work independently, anticipate needs, and proactively problem‑solve, while maintaining a positive and team‑oriented mindset.
• Experience in sales or upselling is a plus.
• A genuine interest in software and technology.

Why Join Us?

At Servis.ai, we’re passionate about helping businesses streamline their operations with cutting‑edge AI technology. As part of our Account Management Team, you’ll play a crucial role in shaping customer success, fostering long‑term partnerships, and contributing to our company’s growth. Enjoy a collaborative team, remote flexibility, and the opportunity to grow within a fast‑moving SaaS environment.

Si buscas un rol apasionante donde puedas hacer un impacto real, ¡nos encantaría saber de ti!

Oficina: Hotel Presidente.

Business Development Specialist / IT Staffing Account Manager (Nearshore Hiring, Mexico, LATAM, New Business Development, New Logos, Sales, Account Management)

Immediate Interview & Hire, please apply

Job Title: Business Development Specialist / IT Staffing Account Manager (Nearshore Hiring, Mexico, LATAM, New Business Development, New Logos, Sales, Account Management)

Language

• Spanish
• Portuguese language is a plus

Required Skills

• Extensive experience with selling and bringing Nearshore opportunities (Contract hiring, Managed Services, SOW).
• Prior experience delivering Nearshore opportunities in Mexico and LATAM countries.
• Solid Sales and Account Management experience.
• Solid experience in New Business Development and bringing New Logos.
• 5+ years of experience in IT Staffing and/or IT Services & Consulting industry.
• 5+ years of good experience managing customer relationship and provide great customer service.
• Comes with solid relationship with CIO, CTO, CDO, Delivery Leaders, Business Heads, TA Leaders and MSPs.
• Great personality and good attitude.
• Ability to travel for networking events, industry events, customers events and meetings.
• Well versed with Targeted Outreach, LinkedIn Navigator, ZoomInfo, multi‑channel campaigns, and cold calling.
• Well versed with MS Office, MS Word, MS Excel, ATS, & CRM tools