E-commerce Operations Coordinator

Rebag; Ciudad de México; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce luxury retailer in Mexico City is seeking an Ecommerce Operations Specialist. You will oversee order processing, troubleshoot issues, and support audit requests within a dynamic team. Ideal candidates should have 1-2 years of ecommerce experience, strong attention to detail, and excellent communication skills. This role allows for fully remote work and requires a long-term commitment. Please submit your resume in English.

Formación

• 1-2 years of experience in ecommerce or customer service role.
• Strong written and verbal communication skills.
• Ability to operate remotely and professionally.

Responsabilidades

• Oversee order processing and cancellations.
• Troubleshoot shipping delays and order complications.
• Perform fraud reviews on flagged orders.

Conocimientos

Ecommerce experience

Attention to detail

Communication skills

Problem-solving

Multi-tasking

Educación

Bachelor’s degree

Herramientas

Shopify Plus

Zendesk

Descripción del empleo

Rebag, the ultimate destination for buying and selling the most coveted designer handbags, accessories, shoes and apparel, is an e-commerce company reimagining the role of luxury in the second‑hand market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter‑free. Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut.

Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Responsibilities

• Oversee order processing, including cancellations and refunds on Rebag and marketplaces
• Troubleshoot problematic orders, shipping delays, and any other related complications and work with cross‑functional (customer service, operations, retail) teams to resolve promptly and improve for future experiences
• Perform fraud review on orders flagged in our internal queue with a focus on quick communication to the client
• Review, troubleshoot, and submit any bank chargebacks or PayPal disputes in a timely manner
• Oversee third‑party marketplace questions and escalations
• Perform daily checks of order statuses within our backend and plug‑in
• Assist in various audit requests throughout the calendar year
• Perform and support any other ad‑hoc duties as assigned within the Ecommerce Operations scope

Requirements

• 1‑2 years of previous experience in ecommerce or a dual ecommerce/customer service role
• Process oriented and high attention to detail, with a strong ability to prioritize tasks
• Strong written and communication skills with ability to clearly present ideas and provide feedback
• Startup minded, positive, and a hands‑on attitude
• Ability to multi‑task in a fast‑paced entrepreneurial environment
• Shopify Plus and Zendesk experience is a plus
• Bachelor’s degree
• Ability to operate fully remotely and digitally
• Work from home in a professional and rigorous way
• Perfect English in both verbal and written communications
• Long term commitment and willingness to grow with the company

Your resume must be English, otherwise it won't be considered.

As set forth in Rebag’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.