Domain Delivery Lead

Nokia; Naucalpan de Juárez; Presencial; MXN 2,205,000 - 2,757,000; Jornada completa

Descripción de la vacante

A leading telecommunications company is seeking an experienced professional to lead and oversee DDU deliverables, manage contractual obligations, and ensure customer satisfaction. The ideal candidate will have over 20 years of leadership experience in Core Networks projects and a Degree in Telecommunications Engineering. This role offers substantial opportunities for continuous learning and personal growth within a diverse, inclusive environment.

Servicios

Continuous learning opportunities

Well-being programs

Diverse teams with an inclusive culture

Formación

• Over 20 years of experience leading large, cross-functional Core Networks projects.
• Proven leader with strong people coaching and customer-facing skills.
• Solid understanding of CNS and Nokia business group financials.

Responsabilidades

• Supervise a team of DDU Delivery Managers and manage service deliverables.
• Ensure contractual commitments are met and address revenue-impacting risks.
• Serve as the SPOC for critical project or care issues.

Conocimientos

Strategic and Technical Leadership

Team and Customer Management

Commercial and Financial Acumen

Execution in High-Pressure Environments

Inclusive and Effective Communication

Educación

Degree in Telecommunications Engineering

Descripción del empleo

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

How You Will Contribute And What You Will Learn

• Lead and Oversee DDU Deliverables: Supervise a team of DDU Delivery Managers, manage the Domain S&C Unit’s services and care deliverables for the market, ensuring alignment with P&E and Market Services teams, and driving the delivery model with local/remote resources to meet cost, quality, and profitability targets, onboard local, remote, and near-shore.
• Manage Contractual Obligations and Risk Mitigation: Ensure Nokia’s contractual commitments are met, including cost baselines, resource requirements, and delivery timelines. Address revenue-impacting risks, develop mitigation plans, and collaborate with relevant teams to resolve critical issues.
• Act as Main Point of Contact: Serve as the SPOC for critical project or care issues, providing timely updates and resolutions, and driving collaboration across teams to ensure smooth execution and customer satisfaction.
• Optimize Resource Allocation and Delivery: Align resource supply between Market Services and DDU, ensuring efficient and timely resource utilization for all projects. Monitor cost booking and resource allocation to ensure alignment with project financials and baselines.
• Oversee Project Execution and Customer Satisfaction: Take accountability for time, cost, and quality during project execution, initiating corrective actions as needed. Improve CPVi & CES by ensuring projects meet contractual commitments and quality standards.
• Drive Cross-DDU Collaboration and Escalation Management: Lead efforts to mitigate risks in critical project issues, collaborating with TAM teams, customer executives, and P&E leaders, and provide escalation support across DDUs when necessary.
• Support Pre-Sales and Planning Phases: Contribute to the pre-sales (G3-G4) and planning (G5-G6) phases, validating scoping, costing, and deliverables. Participate in PTA and PRA meetings to ensure alignment between Market Services and Domain on scope, timelines, and cost baseline.

Key Skills And Experience

• Strategic and Technical Leadership: Over 20 years of experience leading large, cross-functional Core Networks projects with deep expertise in Nokia’s portfolio, technologies, and business environment with Degree in Telecommunications Engineering.
• Team and Customer Management: Proven leader with strong people coaching, team management, and customer-facing skills, fostering collaboration and trust across internal and external stakeholders.
• Commercial and Financial Acumen: Solid understanding of CNS and Nokia business group financials, including portfolio management, planning, and cost control, with a strong track record of delivering profitable results.
• Execution in High-Pressure Environments: Thrives in fast-paced, results-driven settings with a sharp focus on execution, quality, and meeting business objectives.
• Inclusive and Effective Communication: Adaptable and purpose-driven communicator, fluent in English, capable of leading diverse teams and driving alignment across global organizations.

About Us

Come create the technology that helps the world act together. Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer. Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.