Director, Product Strategy and Operations - Mexico

Lever, Inc.; México; Híbrido; MXN 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

JumpCloud is seeking a Director-level Product Operations leader to align strategy, investments, execution, customer evidence, adoption, packaging, and business performance. You will work closely with the product leadership team and act as a hands-on leader driving AI-enabled reporting and automation.

You will own governance, KPI reporting, pricing analysis, and the Customer Advisory Board operating model while partnering with finance and GTM for monetization insights.

Formación

• High-level product strategy and operations judgment.
• Experience with portfolio management and SaaS metrics.
• Familiarity with pricing and packaging strategies.
• Ability to engage with executives and build analyses and operating mechanisms.

Responsabilidades

• Operate portfolio planning, prioritization, governance, risks, and reviews.
• Own executive, SLT, and Board-level reporting on product.
• Lead Pendo strategy, instrumentation governance, dashboards, and adoption insights.
• Oversee intake, prioritization, disposition, and customer close-loop practices for products.

Conocimientos

Product strategy

Product operations

Portfolio management

SaaS metrics

Pendo

Customer research

Pricing and packaging

Executive communication

AI tooling

Workflow automation

Herramientas

Pendo

AI tooling

Descripción del empleo

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

About the Role:

Mission: Give the Product leadership team a reliable operating system connecting strategy, investment, execution, customer evidence, adoption, packaging, and business performance.

Role profile: Director-level, reporting directly to the SVP Product. Capable of operating as a highly hands‑on leader.

What you’ll be doing:

• Operate portfolio planning, product prioritization list and dashboard (internal: GPL), governance, dependencies, risks, and Product Business Reviews.

• Own executive, SLT, and Board‑level Product reporting.

• Own Pendo strategy, instrumentation governance, dashboards, and adoption insights.

• Operate PIM intake, prioritization, disposition, and customer close‑loop practices.

• Own the Customer Advisory Board operating model, agenda, insights, and follow‑through.

• Maintain use‑case, capability, GPL, PMF, and package/SKU mappings.

• Partner with Finance and GTM on pricing, packaging, product performance, and monetization analysis.

• Improve existing planning, KPI, and reporting processes rather than automatically replacing them.

• Build AI agents and workflows that automate reporting, synthesize customer evidence, detect portfolio risks, and reduce manual Product Operations work.

• Act as a high‑trust operating partner: identify weak evidence, force decisions, and ensure agreed actions close.

We’re looking for:

• Ideally a Product strategy and Product Operations judgment or similar Product Management background.

• Comfortable with portfolio management, SaaS metrics, Pendo, customer research, pricing, and packaging.

• Able to work directly with executives while still building analyses and operating mechanisms personally.

• Demonstrated ability to use AI tooling and build practical agents or workflow automations.

• Commercially minded and willing to challenge low‑value activity.

• Ability to work in a frequently synchronous way with Product Leadership and partner with team members globally.

Where you’ll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of Mexico. You must be located in and authorized to work in Mexico to be considered for this role.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud®?

If you thrive working in a fast, SaaS‑based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.