Director of Client Intake & Growth

Legal Management Group; Región Centro; On-site; MXN 1,200,000 - 1,800,000; Full time

Job summary

Farahi Law Firm is seeking a strategic Director of Intakes to lead and scale the Intakes Department, partnering with Executive Leadership, Marketing, Legal, Operations, and HR to maximize qualified opportunities and deliver an exceptional prospective-client experience.

The role owns department strategy, performance, people, and processes while driving efficiency, conversion, and scalability in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Management, Operations, Sales, or related field.
• 10+ years progressive experience in the function, including at least 5 years in a senior leadership capacity.
• Candidates should currently hold, or have previously held, a Director-level role or equivalent senior leadership position.
• Proven experience leading managers and multi-layered teams, owning departmental strategy and accountability for outcomes.
• Experience with CRM and case management platforms such as Filevine, Lead Docket, Clio, Salesforce, or similar systems.

Responsibilities

• Lead Intake Managers and Specialists while setting performance standards and leadership development plans.
• Own department strategy and long-term growth, translating firm objectives into staffing and performance plans.
• Own KPIs including contact rates, qualified lead rates, conversion rates, response times, call quality, and productivity.
• Oversee day-to-day intake operations, staffing, and workflows across teams and locations.
• Identify and implement opportunities to improve efficiency, client experience, and scalability.
• Analyze data, develop executive-level reporting, and provide data-driven recommendations to leadership.
• Partner with Marketing, Legal, Operations, HR, and Executives to improve lead quality and client handoffs.
• Ensure intake procedures and interactions meet standards and legal guidelines.

Skills

Strategic leadership

People management

Cross-functional collaboration

Data analysis

Process optimization

Education

Bachelor's degree in Business/Mgmt/Operations

Tools

Filevine

Lead Docket

Clio

Salesforce

Job description

Farahi Law Firm is seeking a strategic Director of Intakes to lead and scale the Intakes Department, partnering with Executive Leadership, Marketing, Legal, Operations, and HR to maximize qualified opportunities and deliver an exceptional prospective-client experience.

The role owns department strategy, performance, people, and processes while driving efficiency, conversion, and scalability in a fast-paced environment.