Director, Accounts Payable & Travel Expense

Intuitive; Mexicali; Presencial; MXN 1.600.000 - 2.400.000; Jornada completa

Descripción de la vacante

Intuitive, a global leader in robotic-assisted surgery, seeks a Director, Accounts Payable, Travel & Expense Reimbursement & Site SSC Lead in Mexicali. You will oversee the U.S. AP, U.S.

and Europe T&E functions within the Mexicali shared service center, delivering high-quality service and strong controls in a high-volume, multinational setting. The role requires extensive Global Shared Services experience, leadership, and a proven track record in process improvement, automation initiatives, and

Formación

• Bachelor’s degree in Finance, Accounting, or Business Administration.
• 12+ years of shared services experience, 5+ years in management.
• Healthcare/medical device industry knowledge preferred.
• Strong analytical and stakeholder management abilities.
• ERP and travel expense platforms expertise (SAP, Oracle, Concur, Coupa, AppZen, Xelix).

Responsabilidades

• Oversee AP and T&E teams to deliver high performance and service excellence.
• Harmonize global finance processes with rigorous controls.
• Drive automation and standardization of AP and expense processes.
• Develop KPIs, SLAs, and robust reporting.
• Lead site SSC governance and trainings.
• Mentor managers and ensure staff competency and SOX compliance.

Conocimientos

Analytical thinking

Communication skills

Stakeholder management

Educación

Bachelor's degree in Finance/Accounting/Business Administration

MBA or comparable advanced degree

Herramientas

SAP

Oracle

Concur

Coupa

AppZen

Xelix

Descripción del empleo

Director, Accounts Payable & Travel Expense

• Full-time
• Shift: Day
• Ways of Working: Onsite - This job is fully onsite.
• Employee Type: Employee
• Global Job Level (HCM): Management 5, Dir (16)

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

As a key member of Intuitive’s Corporate Controlling Team, the Director, Accounts Payable, Travel & Expense Reimbursement, & Site Shared Service Center Lead is responsible for overseeing and managing the U.S. Accounts Payable (AP) and U.S. and Europe Travel Expense Reimbursement (T&E) functions within the Mexicali shared service center. This high-impact leadership position is pivotal for ensuring operational excellence, process standardization, and the delivery of high-quality service to internal and external stakeholders. The ideal candidate will bring extensive Global Shared Services experience, preferably from a high-performing global shared service organization. The successful candidate must demonstrate exceptional people leadership, communication, process improvement, people development and stakeholder management skills.

The Director, AP, T&E, & Site SSC Lead will lead high-performing teams that operate a multi-billion-dollar, high transaction, environment for Intuitive. This leader will partner with key players within multiple Global teams including Sales, Finance, Technology, and Procurement to drive operational excellence for key processes. The successful candidate will also serve as the primary point of contact in the Mexicali office for all of the Corporate Controlling teams.

At Intuitive, you will share in a commitment to excellence by collaborating with world- class managers and executive leadership. Finance is about “fueling innovation.” We do this by hiring quality individuals with a high level of capacity for growth, integrity, personal accountability, teamwork, excellence, and drive. We are looking for leaders that can take on additional responsibility as they progress in their career, and we are committed to providing an environment that fosters career growth and development.

Key Responsibilities

Leadership & Oversight

• Oversee, manage, and develop the AP and T&E teams, cultivating a culture of high performance, service excellence, and integrity.
• Collaborate closely with global and local Intuitive finance teams to harmonize processes and uphold rigorous controls specific to our industry.
• Drive the execution of strategic initiatives to enhance automation, standardization, and scalability of AP and expense reimbursement processes.
• Develop and monitor robust reporting to drive accountability, productivity, and process improvement, including KPIs and SLAs, facilitating swift issue resolution and fostering a mindset of continuous improvement.

Site Shared Service Center Lead

• Participate in site leadership meetings and cascade information to controlling team managers.
• Set regular meeting cadence and lead and coordinate controlling team leadership meetings.
• Lead coordination of local team trainings and events.
• Lead local performance and compensation cycle for the controlling teams.
• Provide mentorship to all controlling team members.
• Ensure site requirements are adhered to consistently across all controlling teams.
• Perform ad hoc requests at the request of controlling team leadership.

Process Excellence & Compliance

• Ensure accurate, timely processing of supplier payments and employee expense reimbursements, in accordance with company policy, our SOX controls, and healthcare industryregulations.
• Maintain up-to-date process documentation and serve as the primary liaison for AP and travel expense matters, building strong relationships with commercial, R&D, supply chain, clinical, and legal teams, as well as external vendors and service providers.
• Proactively manage escalations, regulatory audits, and complex issues, maintaining high stakeholder satisfaction and effective communication.
• Drive process improvement projects, including automation technologies (e.g., RPA, ERP enhancements, etc.) related to AP and travel expense reimbursement.
• Champion the adoption and expansion of the capabilities of digital tools (e.g., SAP, Coupa, Xelix, Concur, Appzen, etc.) that elevate data integrity, visibility, accuracy, and compliance across shared service operations.
• Collaborate with our IT and finance transformation teams to implement scalable solutions that increase accuracy and expedite processing by leveraging technology.

Stakeholder & Relationship Management

• Serve as the primary liaison for AP and travel expense matters, building strong relationships with internal business partners, external vendors, and service providers.
• Proactively manage escalations, regulatory audits, and complex issues, maintaining high stakeholder satisfaction and effective communication.

Team Development

• Mentor and inspire team managers and team members, promoting career growth and talent development.
• Oversee continual education programs ensuring staff remains current with changes in healthcare reimbursements, finance technologies, and compliance standards.
• Uphold a strict control environment aligned with SOX and medical device industry requirements.
• Partner with internal and external auditors related to AP and travel expense processes, rapidly resolving findings and enhancing procedures as needed.

Qualifications & Experience

• Bachelor’s degree in Finance, Accounting, Business Administration, or related; MBA or comparable advanced degree preferred.
• 12+ years of progressive shared services experience, with at least 5 years in management within a multinational environment (healthcare preferred).
• Strong analytical, communication, and stakeholder management abilities.
• Deep expertise in global AP and travel expense reimbursement functions is highly desirable.
• Advanced knowledge of ERP and travel expense platforms (such as SAP, Oracle, Concur, Coupa, Appen, Xelix) and proven track record implementing/leveraging finance process automation.
• Robust understanding of compliance, controls, and the regulatory landscape of the medical device sector (e.g., SOX, FDA, Sunshine Act, HIPAA, etc.).