Digital Account Manager

Clarivate; Ensenada; Híbrido; MXN 926,000 - 1,298,000; Jornada completa

Descripción de la vacante

A leading information services company is seeking a Digital Account Manager based in Mexico City. This role involves managing a portfolio of clients and expanding business across Latin America and Canada. The ideal candidate will have strong sales experience, be bilingual in Spanish and English, and possess product expertise in EndNote and RefWorks. This is a full-time, hybrid position that offers flexibility across time zones.

Formación

• 5+ years of sales experience, including at least 1 year in inside sales.
• Native or bilingual proficiency in Spanish and English.
• Experience in software sales or subscription-based platforms is a plus.

Responsabilidades

• Act as product expert for EndNote and RefWorks.
• Translate customer pain points into solutions.
• Achieve/exceed territory sales plan.
• Forecast accurately to direct manager.
• Build long-term relationships in various sectors.

Conocimientos

Sales experience

Bilingual in Spanish and English

Salesforce.com experience

MS Office proficiency

Educación

Bachelor's degree or equivalent work experience

Herramientas

Salesforce.com

MS Office

Descripción del empleo

Clarivate is hiring a Digital Account Manager to lead sales of EndNote and RefWorks across Latin America and Canada—a strategic role based in Mexico City that’s key to expanding our footprint in these high‑potential markets. This individual will manage a portfolio of existing clients while driving new business across academic, government, non‑profit, and corporate sectors. Success in this role hinges on deep product knowledge, cultural fluency, and the ability to build strong, localized relationships that accelerate revenue growth.

With dedicated coverage aligned to regional time zones, languages, and engagement styles, this role is essential to unlocking growth in LATAM and maintaining strong support for Canadian clients. If you’re passionate about strategic sales, customer success, and making a measurable impact, we’d love to connect!

About You – experience, education, skills, and accomplishments…

• Bachelor’s degree (4‑year undergraduate) or equivalent relevant work experience
• 5+ years of sales experience, including at least 1 year in inside sales, with a proven success record
• Native or bi‑lingual professional proficiency in both Spanish and English (spoken and written)
• 1+ year(s) of Salesforce.com, MS Office (Word, PowerPoint, Excel) experience

It would be great if you also had…

• Proficiency in French
• 3+ years of software sales or subscription‑based platforms sales experience
• Experience in the information services or academic software industry
• Background working with universities, publishers, corporations, and government/non‑profit organizations engaged in research and discovery is a plus

What will you be doing in this role?

• Act as the product and usage expert for EndNote and RefWorks, with a strong understanding of client workflows, use cases, and value drivers.
• Translate customer pain points into solutions, demonstrating how Clarivate products deliver measurable value.
• Achieve/exceed territory sales plan by meeting retention and new business targets (subscription and transactional).
• Forecast accurately to your direct manager with ongoing communication throughout each month.
• Work efficiently with customers and leads by following Clarivate’s sales cycle and defined Salesforce processes.
• Maintain a strong understanding of competitor products and articulate differentiation strategies.
• Build long‑term relationships in the academic, government, non‑profit, and corporate sectors within Latin America and Canada.
• Maintain adequate telephone, email, and MS Teams meeting volumes as defined by Sales Management.
• Create and update account profiles, actively hunt for new business, provide quotes, set up demonstrations, and book deals in Salesforce.com.
• Share customer insights, product knowledge, and sales best practices across the team.

About the Team

We are a global leader in providing innovative information content and technologies that increase the productivity of students, scholars, research professionals and the libraries that serve them. We are committed to empowering research worldwide through strategic acquisition, management, and discovery of information collections for academic, government, corporate, school, and public libraries.

Hours of Work

This is a full‑time, hybrid position, working out of our Mexico City office location. Ability to be flexible with working hours across regions and time zones worldwide.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non‑discrimination in all locations.