Developer/Support Engineer - AI & Automation

HP; Tlaquepaque; On-site; MXN 700,000 - 1,000,000; Full time

Job summary

HP is seeking an AI & Automation Developer / Support Engineer to design and deliver intelligent solutions at the intersection of Agentic AI, automation, and opportunity discovery.

You will work with large language models, agent frameworks, and automation tools, collaborating with cross-functional teams to uncover high-value use cases and deliver end-to-end intelligent solutions.

Qualifications

• Proficiency in Python for GenAI/LLM applications.
• Experience with agent frameworks and deploying automation solutions.
• Knowledge of AI/automation opportunities and enterprise integration.

Responsibilities

• Design and develop Agentic AI systems using LLMs and multi-agent frameworks.
• Build scalable automation to streamline manual processes.
• Identify opportunities for AI/automation through stakeholder collaboration.
• Integrate AI with enterprise tools via APIs and cloud platforms.
• Lead the full development lifecycle from concept to deployment.

Skills

Python

LLM development

Agent frameworks

Automation

RPA

NLP

Agile

Communication

Education

Four-year or Graduate Degree in Computer Science or related field

Tools

JIRA

Salesforce

SharePoint

Job description

Developer/Support Engineer - AI & Automation

Job Summary

We are seeking a AI & Automation Developer / Support Engineer to design and deliver cutting-edge solutions at the intersection of Agentic AI, automation, and opportunity discovery. This role blends deep technical expertise with strategic thinking to not only build intelligent systems but also identify and prioritize areas where AI and automation can drive measurable impact across the organization.

You’ll work hands-on with large language models, agent frameworks, and automation tools while collaborating with cross-functional teams to uncover high-value use cases and deliver end-to-end intelligent solutions.

Key Responsibilities

• Design and develop Agentic AI systems using LLMs and multi-agent frameworks to drive autonomous decision-making and task execution.
• Build scalable automation solutions to streamline manual processes and improve operational efficiency.
• Proactively identify and assess opportunities for AI and automation through close collaboration with business and technical stakeholders.
• Integrate AI-driven solutions with enterprise systems (e.g., JIRA, SharePoint, ServiceNow) via APIs and cloud platforms.
• Lead the full development lifecycle – from concept and POC to deployment and optimization.
• Translate complex requirements into scalable technical architectures.
• Stay current on advancements in GenAI, Agentic AI, and intelligent automation to continuously evolve solution capabilities.

Required Skills

• Strong programming background (Python required; JavaScript/TypeScript or other languages a plus).
• Hands-on experience in developing GenAI/LLM-based applications.
• Knowledge of agent frameworks (e.g., LangChain Agents, OpenAI Agents, AutoGen).
• Experience building automation workflows using RPA tools, scripting, or custom logic.
• Familiarity with RAG (Retrieval-Augmented Generation), vector databases, and enterprise data systems.
• Strong problem-solving skills and ability to communicate technical concepts clearly.
• Project management experience with an Agile mindset.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Statistics, Mathematics, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 5-7 years of work experience, preferably in computer programming languages, agile development methodology, or a related field.
• - Experience integrating AI with enterprise tools (e.g., JIRA, Salesforce, SharePoint).
• Exposure to cloud platforms
• Prior experience leading discovery workshops or assessments for AI/automation opportunities.

Knowledge & Skills

• Agile Methodology
• Algorithms
• Amazon Web Services
• Apache Spark
• Artificial Intelligence
• Automation
• Big Data
• C++ (Programming Language)
• Computer Science
• Data Science
• Deep Learning
• Java (Programming Language)
• Machine Learning
• Microsoft Azure
• Natural Language Processing
• Python (Programming Language)
• PyTorch (Machine Learning Library)
• Scikit-learn (Machine Learning Library)
• Software Engineering
• TensorFlow

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job

Software

Schedule

Full time

Shift

No shift premium (Mexico)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"