Deployment Lead: Complex Configs & Onboarding

Mitratech Holdings Inc; México; A distancia; MXN 921,000 - 1,291,000; Jornada completa

Descripción de la vacante

A leading technology company in Mexico is seeking a Technical Implementation Specialist to lead customer onboarding deployments. You will work with clients to customize software solutions, conduct operational reviews, and ensure effective communication throughout the implementation process. Ideal candidates have over 2 years of customer support experience and strong skills in Salesforce, Jira, and Excel.

Formación

• 2+ years of experience in a contact center or customer support role.
• Effective verbal and written communication skills.
• Capable of understanding information needed to resolve issues.

Responsabilidades

• Lead multiple deployments for client onboarding.
• Conduct operational reviews on customer workflows.
• Configure software to support customer needs.

Conocimientos

Customer support skills

Verbal communication

Written communication

Empathy

Patience

Proficient in Salesforce

Proficient in Jira

Proficient in Postman

Advanced Microsoft Excel

Descripción del empleo

A leading technology company in Mexico is seeking a Technical Implementation Specialist to lead customer onboarding deployments. You will work with clients to customize software solutions, conduct operational reviews, and ensure effective communication throughout the implementation process. Ideal candidates have over 2 years of customer support experience and strong skills in Salesforce, Jira, and Excel.