Delivery Senior Manager

NTT DATA North America; Región Centro; Híbrido; MXN 1,104,000 - 1,474,000; Jornada completa

Descripción de la vacante

A leading technology services firm in Guadalajara is seeking a Delivery Senior Manager to oversee and enhance QA team performance. This role requires extensive people management experience and strong skills in QA methodologies. The ideal candidate will drive best practices and facilitate cross-cultural alignment while addressing delivery challenges. A Bachelor's degree in a related field is mandatory. Competitive salary and hybrid work options are available.

Servicios

Remote work options

Diverse work environment

Formación

• Minimum 8+ years of people management experience.
• At least 5+ years of QA management experience, leading QA teams.
• Proven experience in handling Mexico-based teams.
• Proven experience handling Mexico-based teams.
• Strong customer engagement and stakeholder management skills.

Responsabilidades

• Lead and manage QA teams with proven people management experience.
• Drive QA best practices across test planning, execution, metrics, and reporting.
• Act as a key point of escalation for QA-related issues and delivery challenges.
• Manage associates in multicultural environments.
• Collaborate with stakeholders for quality delivery.
• Guide teams in continuous improvement.

Conocimientos

People management

QA methodologies

Customer engagement

Stakeholder management

Cross-cultural alignment

Process optimization

Educación

Bachelor’s degree in Computer Science, Engineering, or related field

Herramientas

QA automation tools

Descripción del empleo

Delivery Senior Manager

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Senior Manager to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Job Description

We are looking for a QA Manager or Project Manager with strong QA experience who can take ownership beyond operational responsibilities and provide end-to-end leadership.

Key Responsibilities

• Lead and manage QA teams with proven people management experience.
• Provide end-to-end delivery leadership, not limited to nearshore operations.
• Drive QA best practices across test planning, execution, metrics, and reporting.
• Handle situational challenges raised by associates with confidence and domain expertise.
• Manage associates in multicultural environments (with specific focus on Mexico-based teams).
• Collaborate with cross-functional stakeholders to ensure delivery quality and alignment.
• Demonstrate a service-delivery orientation while balancing quality, timelines, and client expectations.
• Guide teams in continuous improvement through upskilling, process optimization, and adoption of industry standards.
• Act as a key point of escalation for QA-related issues and delivery challenges.

Requirements

• Minimum 8+ years of people management experience.
• At least 5+ years of QA management experience (leading QA teams, metrics, reporting, delivery support).
• Bachelor’s degree in Computer Science, Engineering, or a related field (mandatory).
• Proven experience in handling Mexico-based teams and driving cross-cultural alignment.
• Strong customer engagement and stakeholder management skills.
• Must not be currently working with CSAA or AAA Insurance (to avoid potential conflict of interest).
• Strong background in QA methodologies, tools, and processes.
• Experience in automation testing is a strong plus.
• Knowledge of AI/ML applications in QA and delivery is an added advantage.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites, ensuring timely and effective support. Many positions offer remote or hybrid work options, but arrangements may change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.